Staffing Manager

Be at the heart of the action manage the backbone of event operations (staff) during build, events & live days

Blend coordination, people management & logistics your operational skills will shine

Cross team collaboration work with agencies, internal teams & onsite leads to deliver excellence

Make a visible impact your work directly affects guest experience & smooth event delivery

Role Purpose

You ll lead all event support staff ushers, promoters & volunteers sourced via third party agencies. You ll be the bridge between agencies, internal teams & onsite management, ensuring seamless onboarding, training, scheduling & performance during events

Key Responsibilities

• Manage Event Workforce Deploy ushers, promoters & volunteers across zones to maintain smooth operations
• Agency Coordination Be the main point of contact for staffing agencies (requests, confirmations, updates)
• Onboarding & Briefing Run orientation sessions, hand out uniforms, badges & event guidelines
• Scheduling & Attendance Create rosters, track attendance, manage shifts & cover gaps
• Performance Monitoring Supervise staff on ground, resolve issues, uphold service standards
• Documentation & Compliance Maintain records: staff lists, IDs, timesheets for billing & internal use
• Post Event Reporting Compile feedback, staffing metrics & insights for improvement

Required Skills & Experience

• Experience managing event support staff (ushers, promoters, volunteers)
• Strong coordination & communication with agencies & internal teams
• Exceptional organization, detail focus & logistics strength
• Problem solving under pressure, quick decision making
• Familiarity with compliance, documentation & reporting

Bonus: Experience in UAE/GCC events & Arabic speaking