Staffing Manager

Description:

Job Summary

The Staffing Manager is responsible for creating and maintaining client and caregiver schedules to ensure all shifts are covered and clients receive consistent, high-quality care. In addition to scheduling, this role is responsible for the performance management of caregivers, including coaching, addressing performance concerns, reinforcing expectations, and supporting caregiver development to ensure quality care and adherence to company standards. The Staffing Manager manages caregiver scheduling, training coordination, and time-off requests while fostering strong engagement and retention. This role partners with HR and branch leadership to ensure compliance, accountability, operational accuracy, and exceptional client service.

Key Responsibilities

• Create and manage long-term and daily caregiver schedules to ensure full client coverage
• Strategically schedule caregivers to fill gaps, considering availability, skills, and preferences
• Ensure only trained and compatible caregivers are assigned to clients
• Manage caregiver performance, training completion, and coaching needs in partnership with HR
• Review and approve time-off requests
• Use reports to identify opportunities to improve scheduling efficiency, satisfaction, and utilization of authorized hours
• Maintain accurate and up-to-date information in the HRIS and healthcare management system
• Respond promptly and professionally to client and caregiver inquiries
• Support caregiver retention and engagement initiatives

Essential Job Functions (Required to perform with or without reasonable accommodation)

• Maintain regular, reliable and predictable attendance
• Strong interpersonal skills and ability to work effectively with others
• Respond promptly and professionally to business needs, client concerns, caregiver issues, and operational disruptions
• Maintain accurate, timely and compliant records and documents
• Exercise sound judgment, problem-solving, and decision-making skills
• Communicate clearly and professionally with caregivers, clients, families, and internal teams
• Adhere to all company policies, confidentiality rules, safety requirements and regulatory obligations including HIPAA
• Work effectively in fast-paced, dynamic environment, adjusting to shifting priorities and performing the critical day-to-day duties independently with minimal supervision

Education and Experience

• At least 2 years of management or supervisory experience with direct reports
• Experience in home care, healthcare, or a related service-based industry preferred
• Bachelor’s degree in Healthcare Administration, Business, Human Resources, or a related field preferred

Requirements:

Working Conditions

• Full-time position, primarily on-site in an office environment
• May require occasional after-hours communication to ensure shift coverage

Work Location: Caring for Portland

Work Hours: Monday – Friday, 8am – 5pm

Supervisory Responsibilities: Yes

Required Travel: Minimal

About Us

Caring for Others provides high-quality, compassionate care for aging and disabled adults in their homes. From our start in 2007, our mission has been to make sure that golden years stay golden, helping clients maintain independence and dignity with support they can trust.

We’re not just about client care; we’re about people, both the clients we serve and the employees who make that care possible. With over 500 employees across multiple locations in Oregon, we continue to grow. Our core values; excellence, compassion, honor, and integrity, guide how we work with clients, families, and each other.

Benefits

• Paid Time Off
• Paid Holidays
• Medical – Generous Allowance for Employee and Dependents
• Dental – Company Paid
• Vision – Company Paid
• Employee Assistance Plan – Company Paid
• Voluntary Benefits - LTD, Life, Accident and more

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.