Station Supervisor

Prepare and submit daily and operational reports.

Conduct daily visits to verify compliance with safety regulations and customer service standards.

Supervise station staff, assign tasks, and resolve staff-related issues.

Evaluate employee performance by reviewing completed tasks and work methods.

Handle and follow up on customer complaints to ensure effective resolution.

Respond to feedback from mystery shopper surveys and implement corrective measures.

Enforce passenger fines in line with approved procedures.

Manage lost-and-found items and coordinate with relevant departments for resolution.

Provide support during emergencies and crises, including field presence on a 24/7 basis.