Store Manager | Watsons | Qatar

Job Requisition ID: 171048

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

• The Store Manager is responsible for overseeing sales operations and achieving financial targets by guiding the store team. This role involves delivering an outstanding customer service experience, managing inventory, and executing promotional programs. The manager needs to analyze sales data to drive successful outcomes and engage employees effectively to enhance store performance. Key measures of success include achieving sales, shrinkage, and budgeting targets while ensuring customer expectations are consistently exceeded.
  
  

What You Will Do:

Profit Financial

• Drive, monitor, and review sales performance and recommend action plans to achieve sales budget at the store level.
• Conduct monthly meetings focusing on category sales performance and propose improvement actions.
• Implement strategies and ensure 100% execution of programs to hit sales targets for exclusive products and provide feedback on promo effectiveness.
• Manage and control approved OPEX budgets for utilities, wrap supply, staff costs, etc.
• Initiate and recommend plans to optimize controllable expenses.
• Achieve shrinkage budget below tolerance level through comprehensive monitoring of Retail Operating Standard Compliance.
  
  

Commercial

• Check and review the implementation of product displays and timely stock replenishment.
• Ensure consistent, accurate, and timely inventory adjustments, including GAP, cycle counts, and managing negative quantities.
• Adhere to Brand of Service Standards when addressing customer queries, complaints and offer professional advice accordingly.
• Drive initiatives to increase loyalty member program participation and achieve target transactions.
• Promote selling techniques to achieve target conversion rates and effectively communicate ongoing promotions.
• Validate proper implementation and execution of promotional activities, hero displays, and price changes.
  
  

Process

• Ensure communication and implementation of policies, brand standards, grooming guidelines, and internal control procedures per SOP.
• Demonstrate analytical skills and system functionality for effective reporting.
• Monitor and supervise controllable expenses, loss, asset protection, and inventory management.
• Handle store documentation reliably, such as daily reports, banking, refunds, and exchanges.
• Perform cashiering duties as required to maintain operational standards.
  
  

People

• Plan and oversee personal development plans and role development interventions for team members.
• Identify, implement, and monitor team learning interventions.
• Review and discuss performance appraisals and personal plans with direct reports.
• Implement action plans to boost employee engagement and build competencies.
  
  

Required Skills To Be Successful:

• Analytical skills for sales and performance analysis.
• Exceptional customer service and communication skills.
• Ability to manage and develop retail teams effectively.
• Proficiency with inventory management and operational systems.
  
  

What Qualifies You For The Role:

• Bachelor's or Master's degree is advantageous.
• Minimum of 5+ years of experience in retail and team management in the beauty sector.
• Proficient in retail operational skills, including stock management, visual merchandising, system operations, and cash handling.
• Strong leadership, problem-solving, and people management skills with empathy and customer orientation.
  
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.