Store Manager

Store Operations & Audit / Compliance:

• Ensure adherence to Store Operations in line with pre-defined SOPs
• Maintain the store’s look and feel as per guidelines/standards
• Monitor efficient cash handling and prevent shoplifting to ensure safety and security
• Execute visual merchandising according to plan and guidelines
• Manage inventory and stock to prevent stock-outs or excess inventory
• Prepare and submit KPI reports as per guidelines and on time

Strategic Rollouts:

• Accountable for clearing the store for formal launch as per pre-defined procedures across various dimensions (e.g., manpower, furniture & fittings, IT, device inventory)
• Manage closure of the current store during refit and conversion

Profitability:

• Achieve targets on conversion from walk-in customers through new acquisitions and upselling
• Ensure required MIS and tracking at CRO levels
• Manage store expenses in line with the plan
• Provide suggestions and feedback to improve store productivity

People Development / Team Management:

• Ensure daily rostering and briefing of outsourced store staff
• Escalate attrition issues (planned and unplanned) for timely resolution
• Motivate and support the development of outsourced store staff

Customer Experience:

• Ensure adherence to Customer Experience (CE) guidelines
• Manage staff allocation based on demand at any given time
• Personally handle demanding customers when required
• Provide suggestions for continuous improvement in customer experience

Decision Level:

• Prime: Final decision-making authority, accountable to management
• Ensure successful running of stores
• Ensure compliance adherence
• Ensure store profitability
• Shared: Decisions reached jointly with peers on a collective basis
• Inventory management and customer experience
• People development
• Contributory: Major contributor to decisions or policy judgments reached by others
• Retail effectiveness (noticeability at retail)

Key Competencies:

• High energy
• Strong process orientation
• Project management skills
• Appreciation of the need for customer experience delivery
• Building and nurturing partnerships
• Influencing skills

Educational Level:

• Must have: Graduation or MBA.

Working Experience:

• Must have: 2-6 years of work experience, with at least 2 years in a retail business operations role.