Store Manager

The Job

Lead the Store/boutique in achieving financial, operational, and client service excellence, while developing a high-performing team and upholding Rivoli Group’s quality standards.

Job Description

A. Sales Performance & Leadership

• Develop and implement sales plans aligned with regional objectives.
• Set, monitor, and drive achievement of store sales and profitability targets.
• Analyze sales data and market trends to inform business decisions.

B. Client Experience & Service

• Champion a client-centric culture and ensure service standards are consistently met.
• Build and nurture relationships with high-value clients, and corporate partners.
• Assist in-store and external brand events, community engagement, and CRM initiatives.

C. Product & Brand Proficiency

• Lead product and brand expertise to guide the team and elevate client engagement.
• Ensure consistent communication of brand values and product knowledge across the store.
• Champion product knowledge and brand values across the store, ensuring the team is well-informed and clients are inspired.

D. Store Operations

• Manage store P&L, including payroll, shrinkage, and operational costs.
• Providing inputs for local marketing and in-store activations.
• Oversee all aspects of store operations, including inventory, cash management, and compliance.
• Ensure all visual merchandising and display standards are met and maintained
• Coordinate with HO and vendors for seasonal updates and new launches.
• Support merchandising initiatives to maximize sales opportunities.
• Manage loss prevention initiatives and risk mitigation strategies.
• Prepare and submit monthly sales, inventory, and any other reports as required.
• Cascade business updates, targets, and expectations clearly to the team.

E. Team Development & Talent Management

• Onboard, and develop top talent through structured induction and mentorship.
• Manage and resolve conflicts promptly to maintain a positive and productive work environment
• Conduct performance appraisals, set development plans, and identify high-potential staff.
• Foster a culture of continuous learning, teamwork, and high performance.
• Represent Rivoli Group as a brand ambassador in all internal and external interactions.