Store Manager

The Store Manager is responsible for the full operational, financial, and people performance of the brand. This role ensures the store operates safely, profitably, and consistently to brand standards every day.

Scope of Role

 End-to-end ownership of one location

 Execution of SOPs and brand standards

 Leadership of FOH, BOH, Bar, Supervisors, and PICs

 Financial performance and cost control

 Guest experience and reputation management

Key Performance Measures

 Sales vs forecast and growth

 Food cost, labour cost, and waste

 Operational audit and compliance scores

 Guest satisfaction and review scores

 Staff retention, engagement, and training completion

 Cash control and variance management

Compliance & Governance Responsibilities

 Ensure full compliance with Dubai Municipality Food Code

 Ensure PIC coverage on all operating shifts

 Enforce SOPs, checklists, and logs without exception

 Act on audit findings and corrective actions

 Escalate serious risks to Operations Manager immediately

Core Responsibilities

Daily Operations & Standards

People Leadership & Scheduling

Financial & Commercial Control

Food Safety & Quality Oversight

Guest Experience & Brand Reputation

Required Knowledge & Skills

 Strong hospitality or café management experience

 Understanding of food safety and operations

 Financial acumen and reporting skills

 People leadership and conflict management

 Ability to prioritise and problem-solve

Job Type: Full-time

Application Question(s):

• What are your salary expectations?