Store Manager - Bahrain

To be responsible for the overall shop management, enhance customer satisfaction, meet

sales and profitability targets and manage staff effectively

Responsibilities

• Ensure high levels of customers satisfaction through excellent service
• Develop business strategies to increase customers’ pool, expand store traffic and

optimize profitability

• Complete store administration and ensure compliance with company policies and

procedures

• Maintain excellent store condition and visual merchandising standards as per the
• Retail department SOP
• Ensure that visual merchandising guidelines are adhered to and standards are
• maintained in the section(s) and provide inputs to the store visual merchandiser on the

same

• Report on buying trends, customer needs, profits etc.
• Communicate innovative ideas to increase market share
• Identifies current and future customer requirements by establishing rapport with

potential and current customers

• Ensures availability of merchandise and services by maintaining inventories and
• communicating shortages by maintaining an ongoing communication with the Central

or Regional Distribution Center

• Secures merchandise by implementing security systems and measures and inspect

and ensure adjustment of damages as per the Standard Operating Procedure "SOP's"

• Protects employees and customers by providing a safe and clean store environment
• Managing stock levels and making key decisions about stock control
• Touring the sales floor regularly and identifying and resolving staff and customers

issues and grievances

• Maintaining awareness of market trends in the retail industry, understanding

forthcoming customer initiatives and monitoring competitors' performance

• Ensure achievement of sales targets which have been set for the department/s and

provide input in deciding the same

• Ensure adherence to shopping standards by conducting periodic audits of the

department and taking corrective actions

• Ensures budgets for own store is managed and that expenditure stays in agreed

budgets

• Ensures store administration is completed according to company procedures on a

daily, weekly and monthly basis

• Drives Initiatives to improve customer relationships and generate loyalty

People Management

• Completes store operational requirements by scheduling and assigning employees;

following up on work results

• Meet sales goals by training, motivating, mentoring and providing feedback to sales

staff

• Maintains store staff, orienting, and training
• Maintains store staff job results by coaching, counseling, and disciplining employees;

planning, monitoring, and conduct fair performance appraisals

• Leads, motivates and develops the team to maximize talent and performance and

achieve business objectives

Qualifications

• Bachelor Degree in Business / Retail Operations or a related field is required
• Minimum of 2 to 3 years as a Store Manager handling a big box department
• Customer centric with a positive attitude
• Proficient in MS Office Excellent
• Numerical and Analytical Skills " Retail Analysis"
• Problem Solving skills
• In Store Operations Knowledge
• Business Acumen