Store Manager - Grocery

Job Responsibilities:

• Oversee daily retail store activities to ensure smooth and efficient operations.


• Maintain high standards of product availability, freshness, hygiene, and store presentation.


• Ensure compliance with company SOPs, safety, and food handling standards.


• Control shrinkage and implement loss-prevention measures in grocery.


• Monitor stock levels, coordinate replenishment, and manage inventory accuracy.


• Achieve sales targets, margins, and operational KPIs.


• Analyse store performance reports and implement improvement actions.


• Drive customer satisfaction and ensure exceptional in-store service.


• Lead, train, motivate, and develop grocery store staff across all roles.


• Create staff schedules and ensure proper coverage across shifts.


• Conduct regular performance reviews and manage team productivity.


• Resolve customer issues promptly and professionally.


• Ensure a welcoming and positive shopping experience.


• Share daily/weekly sales, stock, and operational reports with Retail Operations Management.


• Escalate operational challenges and propose solutions.

Job Requirements:

• 3+ years of experience in retail management (grocery experience highly preferred).


• Strong leadership, communication, and decision-making skills.


• Proven ability to manage operations, inventory, and team performance.


• Detail-oriented with strong analytical and problem-solving skills.


• Ability to work under pressure and handle fast-paced environments.