Store Manager - Jewellery

Experience: 10 - 15 yrs. Opening: 15

Education: Any Graduation

Nationality: Indian

Industry Type: Gold / Gems & Jewellery

Salary: AED 7,000 - 9,500($1,891 - $2,566)

Functional Area: Store Operations (for retail industry) Aug 4,2025

Sales: Evaluation and control: Conducting business performance reviews

• Monitor the financial performance of store against targets periodically
• Develop and implement reporting & review mechanisms to track operational performance and ensure course correction

Sales: Retail Operations: Store Management

• Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met
• Ensure adequate level of staffing in the store as per store manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded appropriately and effectively monitored
• Monitor the indents for the stock based on the options shown by the symphony systems and ensure optimization
• Ensure adherence of the staff to the Code of Conduct viz. Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc.
• Review the various financial records and ensure that its consistent as per the guidelines; Ensure that all the commercial compliance is carried out as per the corporate guidelines
• Ensure implementation of Golden Harvest Scheme as per the policy; coordinate with the corporate teams to enhance the effectiveness and reach of the scheme
• Anchor periodic customer meets for birthdays, anniversaries, dormancy drives, GHS awareness programs etc. and ensure maximum customer
• Manage the store operations in the store in coordination with all the relevant stakeholders like admin, IRSG, Regional VM etc.
• Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences.
• Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimization
• Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis
• Support the marketing plan formulation in coordination with the marketing teams and the ABMs with daily monitoring of the activities identified
• Ensure implementation of lean retaining principles in the store

Sales: Retail marketing

• Develop the annual marketing plans and BTL activities along with the ABM
• Propose activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc.

Sales: Retail Operations: Scheme management

• Ensure roll out of the national schemes in the store as per the defined timelines with coordination from the retail operations and finance teams
• Provide inputs to the ABMs and retail operations teams in developing region specific schemes for potential seasonal improvement in sales

Sales: Retail Operations: Feedback management

• Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings
• Participate in product meet periodically and select the products as per the prevailing trend and customer demands

Sales: Retail operations: Incentive management

• Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams and escalate appropriately if needed

Sales: Retail operations: Training and development

• Conduct training need analysis in the store and nominate staff to undergo re-training when required
• Conduct specific training and re-training sessions to the store staff on new systems, policies and processes

Sales: Retail operations: Recruitment & Selection

• Conduct interviews for the selection of store staff with coordination from the HR teams and regional teams

Retail operations: Field sales operations management: Customer complaint resolution

• Manage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services

People & Talent Management

• Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged.
• Mentor and develop staff using a supportive and collaborative approach.
• Ensure talent pipeline is created by succession planning for the critical positions in the region.

Desired Candidate Profile

• Relevant education or qualifications in business, retail management, or a related field.
• Proven experience as Floor Manager or Assistant Store Manager with one of the large corporate jewellery brands
• Strong knowledge of jewellery products, including gold, diamonds and precious stones.
• Minimum of 10 to 15 years of work experience in retail sales, with at least 5 plus years in jewellery.
• People Management & Team Building
• Retail KPIs and Retail Sales performance