Store Manager | Retail | Marks & Spencer | Mall of Egypt | Egypt

Job Requisition ID: 170805

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

• The Store Manager is responsible for achieving overall operational and sales performance goals in the store, combining strategic leadership with hands-on management. The role emphasizes driving sales, ensuring compliance with company standards, enhancing customer experience, and leading a cohesive and motivated team. Success is measured by sales outcomes, customer satisfaction, operational efficiency, and team engagement.
  
  

What You Will Do:

Sales and Profitability

• Develop and execute strategies to meet and exceed sales targets and profitability goals.
• Monitor daily and weekly sales performance and adjust strategies based on market trends.
• Maximize sales opportunities through effective product placement, promotions, and upselling techniques.
• Review sales performance and key performance indicators to identify opportunities for growth.
• Ensure efficient inventory management to minimize stock-outs and overstock situations impacting sales.
  
  

Team Development

• Lead, motivate, and coach a high-performing store team.
• Recruit, train, and onboard new team members effectively.
• Conduct regular performance reviews for team members.
• Identify and develop high-potential staff for future leadership roles.
• Foster a positive and inclusive workplace culture.
  
  

Customer Service

• Set high standards for customer service aligned with the brand's values.
• Address customer complaints promptly and professionally.
• Ensure store environment is welcoming and customer-friendly.
• Implement customer feedback mechanisms to improve service quality.
• Maintain high NPS scores and positive customer feedback.
  
  

Operational Excellence

• Oversee day-to-day store operations efficiently.
• Ensure operational processes are in place, including inventory and safety procedures.
• Embed trading and safety processes within daily routines.
• Train the team on operational best practices and troubleshooting.
• Maintain a green operational scorecard.
  
  

Visual Merchandising

• Ensure the store meets visual merchandising standards.
• Regularly check visual presentation for customer engagement.
• Collaborate with the VM team on seasonal trends and promotions.
• Ensure store displays align with brand guidelines.
• Exceed 80% of store visit checklists scorecard.
  
  

Required Skills To Be Successful:

• Proven experience in leadership and team development within a retail environment.
• Strong strategic sales and inventory management abilities.
• Excellent communication skills for effective engagement with all levels of staff.
• Ability to maintain high standards of customer service and operational efficiency.
  
  

What Qualifies You For The Role:

• Bachelor's degree or equivalent level of education in a relevant field.
• Experience in implementing successful sales strategies and tactics with proven track record in achieving sales and profitability targets.
• Strong organizational, problem-solving, and interpersonal skills.
• Commitment to customer-first service and excellent issue resolution skills.
  
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.