Store Manager(A150115)

Job Description

(1) Store Operations Management

• Oversee the overall daily operations of the 3C retail store. Develop and execute store sales targets, inventory plans, and service standards to ensure efficient store functioning and the achievement of monthly, quarterly, and annual sales KPIs (e.g., sales revenue, gross profit margin, customer conversion rate).
• Monitor key store operational metrics (e.g., average transaction value, sales per square foot, inventory turnover). Regularly analyze sales data and market trends to adjust operational strategies promptly and resolve issues such as inventory backlog or declining foot traffic.
• Strictly control store costs and expenses, including labor, rent allocation, and material wastage, to ensure store profitability. Maintain the proper functioning of store facilities and equipment (e.g., display cabinets, POS systems, demo zone equipment), coordinating maintenance and updates.

(2) Sales & Customer Service

• Lead the team to achieve sales targets for 3C products (smartphones, computers, tablets, smart wearables, accessories, etc.). Coach sales advisors on product knowledge (specifications, features, competitor differentiation) and sales techniques to enhance overall team capability.
• Drive customer relationship management, handling inquiries and complaints from high-value clients to ensure industry-leading customer satisfaction standards (e.g., NPS ≥ 80). Promote membership program operations to increase repeat purchase rates and loyalty, building a stable, long-term customer base.
• Plan and execute in-store promotional activities (e.g., holiday sales, new product launches, trade-in programs). Develop campaign plans that incorporate local UAE culture and consumption habits (e.g., Ramadan, National Day, shopping festivals) to boost store traffic and sales.

(3) Team Management & Development

• Responsible for store team recruitment, training, performance evaluation, and motivation. Develop staff training programs (product knowledge, sales skills, customer service, after-sales support) and conduct regular training sessions and assessments to enhance professional competency.
• Establish clear team roles, collaboration mechanisms, and individual objectives. Hold regular team meetings (daily huddles, weekly meetings, monthly reviews) to communicate progress, solve problems, and share best practices, fostering a positive team atmosphere.
• Support employee career development by providing clear growth paths and promotion opportunities. Motivate staff, reduce turnover, and build a stable, high-performing retail team.

(4) Inventory & Merchandise Management

• Manage store inventory for 3C products, including stock-taking, replenishment, transfers, and returns. Ensure accurate stock levels and optimal inventory mix (e.g., adequate stock for bestsellers, timely action on slow-movers) to prevent overstock or shortages.
• Oversee product display and visual merchandising. Optimize layouts based on 3C product characteristics and brand guidelines (e.g., highlighting new arrivals, creating bundled displays) to enhance visual appeal and drive sales. Ensure products are well-packaged, correctly labeled, and comply with local regulations.
• Track 3C market trends and competitor intelligence (pricing, new launches, promotions). Provide timely feedback to superiors and the procurement team to support purchasing and pricing strategies, maintaining product competitiveness.

(5) Compliance & Safety Management

• Strictly adhere to UAE local laws (commercial, labor, consumer protection) and company policies to ensure compliant operations and mitigate legal/business risks.
• Oversee store safety & security, including fire safety, personnel safety, and merchandise protection (theft/loss prevention). Develop emergency response plans and conduct regular safety drills and inspections to safeguard people and property.
• Uphold the store's brand image. Maintain a clean, organized store environment and ensure staff present a professional appearance and courteous service, aligning with brand positioning and customer expectations to enhance local market reputation.

Requirements

(1) Education

• College diploma or above. Preference for majors in Marketing, Business Administration, Electronic Information, or related fields. Relevant 3C retail management experience may compensate for formal education requirements.

(2) Work Experience

• Minimum 3 years of retail management experience, including at least 1 year as a Store Manager or Assistant Manager in the 3C industry (mobile phones, computers, digital products).
• Prior retail experience in the UAE or wider Middle East region is a plus. Understanding of local consumer behavior, culture, and business practices is highly valued.

(3) Professional Competencies

• Strong sales management skills with a proven track record of leading teams to meet or exceed sales targets.
• In-depth 3C product knowledge, familiar with key brands' specifications and competitor landscapes. Able to provide professional product training and sales coaching.
• Excellent team management abilities in recruitment, training, and motivation. Effective communicator and problem-solver, capable of handling customer complaints, team conflicts, and operational issues.
• Proficient in office software (Excel, Word, PPT) and retail management systems (POS, inventory management). Able to leverage data analysis for strategic decision-making.
• Cost-control awareness and risk management capabilities to optimize store expenses and identify operational risks.

(4) Language Skills

• Fluent in English (working proficiency for communication with international teams and customers). Arabic fluency is a significant advantage for serving local clientele.

(5) Personal Attributes

• Highly responsible and dedicated, able to thrive under the high-pressure, fast-paced retail environment. Flexible to work shifts, including weekends and holidays.
• Strong commercial acumen and market insight to quickly adapt to 3C industry trends and customer needs.
• Customer-centric mindset with a focus on delivering exceptional service and building loyalty.
• Professional, collaborative team player who can work effectively with district managers, other stores, and various departments to achieve company goals.