Student Information Systems (SIS) Technician - Technology Department

Student Information Systems (SIS) Technician

Reports to: SIS Department Manager

FLSA Status: Non-Exempt

2025-2026 Salary Scales:

https://core-docs.s3.us-east-1.amazonaws.com/documents/asset/uploaded_file/1890/ACPS/5634125/2025-2026_Salary_Scales_Informational_Packet_V1.pdf

Anticipated Start Date: December 1, 2025

Classification

N9 Scale - 260 days per year, 8 hours per day.

Summary

The SIS Technician provides support and training for the end users of student information and demographic data; coordinates with various departments to maintain student data systems and data integrity; develops new reports, queries, and/or scripts; and supports the data entry needs for multiple reports to state and federal agencies requiring student data.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Identifies, diagnoses, and resolves problems for users of the Augusta County Public School District’s Student Information System (“SIS”, currently Infinite Campus)
• Monitors, identifies, and prioritizes SIS questions submitted within the SIS help ticket system.
• Provides one-on-one end-user SIS problem resolution over the phone, e-mail, or remotely as needed.
• Creates SIS reference materials for dissemination to end-users including, but not limited to, Registrars, Secretaries, and Teachers.
• Assists with maintaining SIS data integrity by running reports to identify potential data errors.
• Assists with system maintenance by running regular system processes daily, weekly or monthly, as needed. Maintains and adheres to the schedule for these system responsibilities.
• Performs basic SIS setup for schools before the start of the new school year. Assist administrative staff to facilitate the New Year Rollover and Year End Closeout.
• Provides setup assistance for new features within the system including the testing of these features prior to adoption in the live environment.
• Assists in the delivery of SIS training to new employees and existing employees including, but not limited to, professional development for large group, small group, and drop-in settings.
• Tests newly created reports and posts to the appropriate place within the SIS for end-users.
• Performs basic data queries and responds to K-12 data inquiries from staff.
• Grants SIS access to end-users with the appropriate level of system security. Resets passwords as needed.
• Stays current on state and federal student data reporting requirements for the purpose of ensuring accurate and compliant data submission.
• Adheres to information security policies and regulations (FERPA, HIPAA, COPPA, etc.)
• Maintains integrity of confidential information relating to students, staff, or district patrons.

Additional Functions

• Assists in management of SIS data from multiple sources including, internal, external, and third party data, when necessary.
• Assists in management of user accounts and access privileges for the SIS.
• Supports the development of queries and SQL scripts for the purpose of providing specific student data.
• Demonstrates professionalism and appropriate judgement in behavior, speech, and dress in a neat, clean, and appropriate professional manner for the assignment and work setting.
• Maintains regular and consistent attendance and punctuality.
• Confers regularly, and works under, the direction of the SIS Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree preferred with a minimum of two years experience supporting users on student information and data systems; experience using T-SQL, Google Workspace, and MS Excel.

Familiarity working with:

• MS PowerPoint or other presentation software
• MS Word software
• FileMaker, Access, or other database software
• Large scale datasets
• Task management system (currently Asana)

Desired Skills

• Experience working in a team-oriented, collaborative environment.
• Skills to: provide clear and concise written documentation; analyze and problem-solve complex issues; provide exceptional customer service.
• Knowledge of: K-12 school business processes and student information management functions including district, state, and federal reporting.
• Abilities to: maintain concentration for extended periods; produce accurate and effective on-time solutions in a dynamic environment with multiple priorities; prepare accurate records, reports, and documentation; present ideas in user-friendly language, to include text, charts, graphs, and screenshots.
• Effectively communicate technical concepts to non-technical audiences; effectively work and communicate with school personnel and other stakeholders; organize time and other resources to handle multiple tasks simultaneously; prioritize time, projects, and resources to meet deadlines in a timely manner; periodically upgrade skill-based competencies to satisfactorily perform the functions of the job or to meet changing job conditions.
• Significant physical abilities include: sitting or standing for prolonged periods in a confined area; reaching/handling/manual dexterity to operate a computer keyboard, mouse, and other computer components; mobility to work in typical office setting and use standard office equipment; frequent near and far visual acuity with or without visual accommodation to read printed materials and computer screen or other monitoring devices; hearing/speech to communicate in person or over the telephone.

Language Skills

Ability to read, analyze, and interpret common technical journals, reports, and legal documents. Ability to respond to common inquiries or complaints from administrators, teachers, regulatory agencies, or members of the learning community. Ability to effectively present information to top management, public groups, teachers, and school board.

Mathematical Skills

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

Hold a valid Virginia driver’s license

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, reach with hands and arms, and talk or hear. The employee is occasionally required to walk, sit, or stoop. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Terms of Employment

Per contract and Augusta County School Board Policy Manual

Evaluation

Performance on this job will be evaluated in accordance with school board policy and administrative regulations on evaluation of personnel.

10/15/2025