Student Success Associate - Part Time

Student Success Manager

About The Company

Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an ecosystem that resonates with the human touch every business needs.

About The Role

We are looking for a high-impact, student-facing Student Success Manager to support a fast-growing education platform. In this role, you will be the primary guide for students navigating the complex college application journey. This is a mission-driven position ideal for a "builder" who thrives in communication-heavy environments and can lead students from initial interest all the way through to successful enrollment.

You will act as a mentor, strategist, and advocate, ensuring every student has the support they need to secure their academic future.

What You’ll Be Doing

Student Engagement & Guidance

• Act as the primary point of contact for prospective and current students via high-volume phone calls and text messaging.
• Guide students through the entire college application lifecycle: from initial interest and application to final enrollment.
• Build deep rapport and trust with both students and their families to navigate high-stakes decision-making.
• Identify individual student needs and provide tailored support to overcome obstacles in the admissions process.
  
  

Operational Excellence & Tracking

• Maintain rigorous follow-up discipline to ensure no student falls through the cracks.
• Meticulously track all interactions, status updates, and documentation within CRM systems.
• Collaborate with internal teams to provide feedback on the student experience and help iterate on our internal workflows.
  
  

TECH STACK & TOOLS

• CRM Systems: (e.g., Salesforce, Hubspot, or GoHighLevel)
• Communication Platforms: VoIP systems, SMS automation tools, and Slack
• Productivity: Google Workspace / Microsoft 365
  
  

Core Requirements

WHAT WE’RE LOOKING FOR

• Experience: Background in customer support, sales, or college counseling is preferred.
• Communication: Exceptional verbal and written skills; you must be comfortable and confident handling high-volume outreach.
• Tech-Savvy: Proficiency in using CRM tools and digital communication platforms.
• Resilience: Ability to maintain empathy and patience in a fast-paced, high-volume environment.
  
  

Mindset

• Student-Focused: A genuine passion for helping students achieve their academic goals.
• Highly Organized: Strong self-management and follow-up discipline.
• Adaptable: Comfortable with the ambiguity of a scaling organization and the discipline required for remote/international team collaboration.
  
  

Nice to Have

• Prior experience in the Ed-Tech space.
• Familiarity with the U.S. college admissions landscape.
  
  

KEY PERFORMANCE INDICATORS

• Conversion Rate: Successful progression of students from lead to enrolled status.
• Engagement Velocity: Response times and consistency of follow-ups.
• Data Integrity: Accuracy and completeness of student records within the CRM.
• Student Satisfaction: Positive feedback from families regarding the guidance provided.
  
  

This role offers a clear pathway to full-time conversion in a fast-paced, mission-driven environment. We value the uniqueness and experience each individual brings to our organization.

Working Hours & Time Zones

• Primary Working Window: 3:00 PM – 9:00 PM Pacific Time (PT)
• Pakistan Time Equivalent: 3:00 AM – 9:00 AM PKT (next day)
• Days:
• Weekdays (flexible scheduling within the time window)
• Weekends required (Saturday & Sunday availability is mandatory)
  

Compensation & Benefits

• Base Salary: Market Competitive.
• Allowances: Internet, Electricity, and Wellbeing.
• Health: Medical Insurance for you.
• Growth: Performance-based bonuses, annual increments, and company-wide success bonuses.