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Student Support Specialist
Hull, United States
Title: Student Support Specialist
Agency: Northern VA Community College
Location: Fairfax County - 059
FLSA: Nonexempt
Hiring Range: $21/hr
Full Time or Part Time: Part Time
Additional Detail
Job Description:
The Student Support Specialist will serve as the enrollment specialist and office support for the NOVA Workforce division. The part-time Student Support Specialist provides administrative support for the NOVA Workforce division.
Duties and Tasks:
- Performing registration tasks and/or providing guidance to students on the registration system.
- Entering and maintaining accurate data into the student information system.
- Issuing enrollment confirmation emails and letters.
- Troubleshooting and resolving enrollment problems.
- Providing quality customer service.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Handling customer complaints and providing appropriate resolutions and alternatives.
- Assisting with the marketing classes.
- Organizing and maintaining files and records.
- Assisting program developers/managers/coordinators to ensure logistical arrangements for programs are met.
- Providing general office support tasks.
- Performing other related duties as required.
- The ability to adapt and respond to different audiences.
- Excellent written and oral communication skills
- Strong interpersonal and organizational skills
- Ability to work cooperatively with students, instructors and staff; especially as part of a team
- Ability to work on multiple projects independently, at times under stress
- Demonstrated computer skill proficiency including using Microsoft Office
- Ability to provide accurate information and courteous customer service
- Ability to interact effectively with internal and external customers.
- Attention to detail and ability to take initiative.
Minimum Work Experience:
- Experience with customer service.
- Experience with office procedures, managing files, schedules, and paperwork.
- Experience with Microsoft Office including Microsoft Outlook
- Experience working in an office setting.
- Experience working in a higher education setting
- Bilingual abilities are a plus
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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