Supervisor Dark Store

Kuwait City, Kuwait

Job Summary:

We are looking for a detail-oriented and organized Supervisor for our Dark Store operations. The Supervisor will be responsible for overseeing the day-to-day operations of the Dark Store, ensuring efficient workflows, and maintaining high levels of customer satisfaction.

Job Responsibility:
Supervise a team of Dark Store staff including pickers engaged in sales, inventory-taking, packers; performing service for customers on catering the required to the customers and delivery drivers, and provide training and guidance as needed.
Report any product merchandise discrepancies, disposals based on inventory, profit and loss to the department head/section manager
Delegate work activities to 3^rd party employees such as cleaning and organizing shelves and displays
Oversee operations of other sections when section manager or supervisor is on leave.
Keep records of purchases and sales; monitor sales activities daily turnover
Follow-up customer concerns/ complaints and examine discrepancy reports.
Monitor the inventory levels in the Dark Store and coordinate with the procurement team to ensure optimal stock levels.
Monitor and improve operational KPIs such as order processing time, fulfillment accuracy, and delivery timelines.
Implement and enforce safety protocols to ensure a secure working environment for all Dark Store employees.
Collaborate with the customer service team to address any customer complaints or issues related to Dark Store operations.

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