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Supervisor Dark Store
Kuwait City, Kuwait
Job Summary:
- We are looking for a detail-oriented and organized Supervisor for our Dark Store operations. The Supervisor will be responsible for overseeing the day-to-day operations of the Dark Store, ensuring efficient workflows, and maintaining high levels of customer satisfaction.
- Job Responsibility:
- Supervise a team of Dark Store staff including pickers engaged in sales, inventory-taking, packers; performing service for customers on catering the required to the customers and delivery drivers, and provide training and guidance as needed.
- Report any product merchandise discrepancies, disposals based on inventory, profit and loss to the department head/section manager
- Delegate work activities to 3^rd party employees such as cleaning and organizing shelves and displays
- Oversee operations of other sections when section manager or supervisor is on leave.
- Keep records of purchases and sales; monitor sales activities daily turnover
- Follow-up customer concerns/ complaints and examine discrepancy reports.
- Monitor the inventory levels in the Dark Store and coordinate with the procurement team to ensure optimal stock levels.
- Monitor and improve operational KPIs such as order processing time, fulfillment accuracy, and delivery timelines.
- Implement and enforce safety protocols to ensure a secure working environment for all Dark Store employees.
- Collaborate with the customer service team to address any customer complaints or issues related to Dark Store operations.
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