Supervisor Leave Administration

JOB DESCRIPTION

Job Summary - Supervisor, Leave AdministrationMaintains accountability for the supervision of the Leave Administration team, providing direction, focus, and coaching to the team. Provides deep subject matter expertise to Leave Administration; drives initiatives and mitigates risk for Worker's compensation, leave of absence, and accommodation case management. Establishes strong healthy partnerships with Human Resources, and other strategic partners.Essential Functions - Supervisor, Leave AdministrationAvailable and accessible as a deep subject matter expert in ADA, multiple leave types, Executive and Physician leave programs, Fitness for Duty, Return to work/Re-entry programs, workers' compensation, USERRA, and OSHA. Manages all aspects of the Restricted Work, Return to Work, Re-Entry, ADA and FFD program and practices within Corewell Health.Assists the manager in planning, leading, collaboration and representation for the day-to-day operations, meetings, calls, special projects, internal and external audits for Leave Administration. Supports, contributes, and administers multiple Leave Administration programs, and ensures compliance with Federal, State regulations and Corewell Health plans. Assists manager with payroll duties. Completes the performance snapshot and annual performance evaluation process of Leave Administration team members. Responds to inquiries from customers and stakeholders in a timely manner, providing consistent and compassionate customer service resolutions within policies and practices. This may include maintaining a case load.Provides support, influence, and guidance on complex problem-solving skills. Investigates, resolves, and seeks out positive resolutions on escalated or abnormal activities within a claim. Responsible for case management of executives and litigated claims in collaboration with Management, maintains up-to-date knowledge of the regulations, laws, and pertinent legal decisions to mitigate risk pertaining to all aspects of Leave Administration operations/functions and leaves.Manages the timing, accuracy and compliance of the Leave Administration performance score card for all team members. Conducts and analyzes ongoing performance and quality audits and performance for the Leave Administration team members. Develop and organize team schedules. Monitors performance of staff, initiating follow through with corrective action and termination when necessary.Responsible for training and onboarding of newly hired team members and remedial training as needed. Develops and maintains training materials for team members and leaders. Supports leaders through training and education of Leave Administration policies and practices. Provides education to Leave Administration on policy or practice changes.Responsible for interviewing, hiring and retaining members of leave administration team. Assures that the department is staffed with appropriate credentials and number of team members to meet customer needs. Monitors performance of staff, initiating follow through with corrective action and termination when necessary.Directs the activities of staff who process disability, FMLA, and workers’ compensation claims, interact with claimants, management, clinical professionals and third party vendors. Ensures that proper documentation of all claims is achieved in an accurate and timely manner, and in compliance with legal landscape.Coaches, mentors, supervises and develops staff. Provides supervision, support and implementation of key activities. Ensures that priorities are established and changed to meet customer and organizational needs. Ensures the staff respond to requests for services, information, records and data on a timely basis and meets customer service expectations. Reviews reports and provides feedback on routine activity.Qualifications - Supervisor, Leave AdministrationRequired Bachelor's Degree or equivalent5 years of relevant experience Leave Management Programs and operations; Short Term Disability, MLOA, Military, ADA, Workers' Compensation, FMLA, Long Term Disability, USERRA, EEOC, State and Federal regulations Required3 years of relevant experience Advance case management for Workers' Compensation, ADA, FMLA, DLS, RTW, OSHA RequiredPhysical Demands - Supervisor, Leave AdministrationPallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbsWaist to Waist > 5 lbs: Seldom up to 10 lbsWaist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbsWaist to Overhead > 5 lbs: Seldom up to 10 lbsBilateral Carry > 5 lbs: Seldom up to 10 lbsUnilateral Carry > 5 lbs: Seldom up to 10 lbsPushing Force > 5 lbs: Seldom up to 10 lbsPulling Force > 5 lbs: Seldom up to 10 lbsSitting: FrequentlyStanding: OccasionallyWalking: OccasionallyForward Bend - Standing: SeldomForward Bend - Sitting: OccasionallyTrunk Rotation - Standing: SeldomTrunk Rotation - Sitting: OccasionallyReach - Above Shoulder: SeldomReach - at Shoulder or Below: SeldomHandling: OccasionallyForceful Grip > 5 lbs: SeldomForceful Pinch > 2 lbs: SeldomFinger/Hand Dexterity: FrequentlyHow Corewell Health cares for youComprehensive benefits package to meet your financial, health, and work/life balance goals. .On-demand pay program powered by PayactivDiscounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!Optional identity theft protection, home and auto insurance, pet insuranceTraditional and Roth retirement options with service contribution and match savingsEligibility for benefits is determined by employment type and statusPrimary LocationSITE - Corewell Health Place - 100 Corewell Drive NW - Grand RapidsDepartment NameHR Total Rewards Leave Administration - CorporateEmployment TypeFull timeShiftDay (United States of America)Weekly Scheduled Hours40Hours of Work8:00 a.m. to 5:00 p.m.Days WorkedMonday to FridayWeekend FrequencyN/ACURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling 616.486.7447.