Supervisor Nursing Patient Care Services MHB

Facility: Mercy Hospital of Buffalo

Shift: Shift 1

Status: Part Time w/Benefits FTE: 0.640000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days and Evenings with Weekend and Holiday Rotation

Hours: 7:00am to 7:30pm

Summary:

Supervises and coordinates the activities of hospital personnel and engages in a variety of procedure through the interpretation of hospital policy and procedures for staff personnel: participates in the investigation and preparation of reports relative to the improvement of patient care, safety, educational development and personnel performance

Responsibilities:

EDUCATION

• Graduate of an accredited school of nursing
• Current New York State registration
• Bachelor's Degree in Nursing preferred
• BCLS and ACLS certification

EXPERIENCE

• Two (2) years of acute care nursing
• Charge nurse, managerial, or supervisory experience preferred

KNOWLEDGE, SKILL AND ABILITY

• Ability to develop rapport with multiple health care disciplines and providers across the continuum of care
• Ability to relate well with physicians to maximize quality of care for patients
• Excellent interpersonal communication and networking skills
• Excellent critical thinking, discernment, and clinical assessment skills
• Ability to work in a high stress environment
• Ability to manage conflict
• Computer literate
• Interpersonal Skills necessary to work productively with all levels of unit personnel
• Possesses active listening skills

Specific Skills

• Excellent communication skills and ability to:

• utilize technology to enhance communication and collect and report transfer center data
• obtain necessary information effectively
• provide clear direction
• provide positive communication during stress
• Critical thinking and the ability to:

• evaluate patient needs, physician request, and placement decisions to ensure that the most effective patient flow and capacity for admissions is maintained
• utilize professional judgment and autonomy in decision making, seeking assistance from management as needed
• Problem solving skills to:

• Prioritize competing requests
• Ensure customer's expectations are met/surpassed
• Flexible and composed under pressure

WORKING CONDITIONS