Supervisor Vendor

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are looking for a Supervisor Vendor to join our local shops team and be part of our
growth. He/She would be leading a team of vendor coordinators ensuring best in class
operational and CX KPIs - inventory accuracy, assortment availability, order preparation time,
customer complaints etc. across grocery, pharmacy, and health & beauty verticals. If you’re a
team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

What's On Our Plate?

• Ensure best in class operational and CX metrics for assigned vendors by continuously tracking performance, and working closely with account managers and chains to drive continuous improvement.
• Automate inventory processes, reports, and dashboards (Looker, Tableau)
• Drive inventory integration - SFTP, assortment APIs etc., acting as a bridge between vendors and talabat technical teams.
• Improve inventory accuracy and reduce out of stock by creating tailored vendor specific SOPs and working closely with the on-ground operations team.
• Improve order preparation times by ensuring sufficient picker headcount -drive overall 3-6 months manpower planning with the vendors and also event specific (Ramadan, Back to School etc.) ad hoc planning.
• Lead and motivate a diverse team effectively. Continuously track and manage team's performance to ensure it is consistent with objectives and agreed timelines.
• Conduct weekly and monthly performance meetings with vendors, agree on next improvement steps and drive it taking full ownership of process.

What Did We Order?

• Bachelor’s degree in any related field
• 2 to 5 years of experience as a team leader
• Strong data analytics, reporting, and automation skills
• Strong problem solving and people management skills
• Ability to meet deadlines and work under pressure
• Ability to prioritize tasks, and manage time efficiently