Supply Chain & E-Commerce Operations Specialist

About Us:

VITAMASQUES™ is an international skincare brand which was founded in 2017. We make clean, cruelty free skincare products designed to make you look and feel good. We are a team with an entrepreneurial spirit, growing rapidly and looking for a logistics specialist to join our global team and help us build a great brand.

Supply Chain & E-Commerce Operations Specialist

The Supply Chain & E-Commerce Operations Specialist is a critical role that sits at the intersection of supply chain, customer service, and e-commerce operations. You’ll support both internal teams and external partners across multiple platforms and warehouses worldwide, ensuring that orders, stock, and shipments flow smoothly while delivering an excellent customer experience.

This role involves working across global time zones (UK, US, and beyond) and requires someone who is detail-oriented, proactive, and comfortable managing multiple moving parts in a fast-paced environment.

Responsibilities

• Manage and troubleshoot orders across Shopify, Amazon, TikTok, and Faire platforms
• Oversee product kitting, listing management, and WMS setup for e-commerce platforms
• Reconcile stock between platforms and Dynamics 365 ERP , ensuring data accuracy
• Handle internal stock transfer requests and maintain inventory control across UK, US, and international warehouses
• Process internal requests for PR, giveaways, and sample stock
• Manage B2B orders for small, medium, and boutique accounts via Faire and direct sales
• Coordinate and schedule stock appointments to and from warehouses, including Amazon FBA, TikTok FBT, and other platform fulfilment services
• Act as primary liaison with 3PL providers , ensuring accuracy, efficiency, and service quality in both inbound and outbound shipments
• Track and report on daily, weekly, and monthly shipments, costs, and service KPIs
• Provide customer support across UK and US time zones (Email, TikTok, Amazon) with 24-hour response targets
• Maintain and update Helpdesk FAQs, shopper guides, and shipping/returns policies in line with localized 3PL operations
• Manage packaging materials, dunnage, kitting supplies , and other warehouse extras
• Oversee all Value-Added Services (VAS) , including backend setup, task approval, and coordination with 3PL account managers and third parties

Required Knowledge, Skills, and Abilities

• 2+ years’ experience in supply chain, logistics, or e-commerce operations
• Hands-on experience with 3PL providers and fulfillment processes (Amazon FBA, TikTok FBT preferred)
• Proficiency in Shopify, Amazon Seller Central, TikTok Shop, and/or Faire
• Experience with ERP systems (Dynamics 365 preferred) and WMS platforms
• Strong Excel / Google Sheets skills; comfortable working with large datasets and reconciliations
• Demonstrated ability to multi-task across time zones with high attention to detail
• Independent, proactive, and comfortable in a fast-paced, startup-like environment
• Excellent communication and problem-solving skills, with a customer-first mindset

This role is perfect for someone who thrives at the intersection of operations, customer service, and supply chain logistics , and who enjoys making complex processes run smoothly across borders, platforms, and warehouses.

VITAMASQUES™ offers competitive salary and benefits packages, some work-week flexibility and other perks.

PLEASE no employment agencies, head hunters, staffing/placement specialists, etc