Support Analyst

Support Analyst

Company: Uniqz Technologies

Location: Nagercoil

Salary: ₹10,000 – ₹12,000 per month

Job Type: Full-time

Experience: Freshers & Experienced Candidates Can Apply

Gender: Male & Female Candidates Preferred

Job Summary

Uniqz Technologies is looking for a dedicated and customer-focused Support Analyst to join our team in Nagercoil. The ideal candidate should have strong communication skills, excellent client-handling ability, and a proactive approach to problem-solving. Freshers with good communication skills are welcome to apply.

Key Responsibilities

Handle client queries via phone, email, and chat in a professional manner

Provide technical and non-technical support to customers

Understand customer requirements and offer appropriate solutions

Maintain proper records of customer interactions and follow-ups

Coordinate with internal teams to resolve issues efficiently

Ensure customer satisfaction and timely issue resolution

Prepare basic reports and maintain documentation

Required Skills

Strong verbal and written communication skills

Good client handling and relationship management skills

Basic knowledge of MS Office (Word, Excel, Email)

Problem-solving ability

Time management and multitasking skills

Positive attitude and willingness to learn

Eligibility Criteria

Any Degree (Preferred)

Freshers with excellent communication skills can apply

Prior experience in customer support / technical support is an added advantage

Why Join Uniqz Technologies?

Friendly and supportive work environment

Opportunity to learn and grow

Skill development and career advancement

Exposure to real-time client interaction

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person