Support Coordinator (Next Step) (FT H)

PRIMARY PURPOSE OF JOB:

This is a professional Targeted Case Management (TCM) position within the Missouri Department of Mental Health (DMH) Developmental Disabilities (DD) system. Support Coordinators assist individuals with developmental disabilities in gaining access to needed medical, social, educational, and other services, as defined in the Missouri Division of Developmental Disabilities Targeted Case Management program and in accordance with federal Medicaid guidelines.

This description may not include all the duties, knowledge, skills, or abilities associated with this position.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS:

• Manage a diverse caseload of moderate size and complexity.
• Interview individuals, their families, and other responsible parties. Assist in completing necessary documents. Collect basic data and obtain appropriate additional information from other agencies. Participate in the inter-disciplinary team meetings to review each case.
• Prepare and complete case notes, quarterly reviews, annual reviews, support monitoring and any other required reports concerning the Person-Centered Support Plan (PCSP) in accordance with Department of Mental Health (DMH) guidelines, Medicaid regulations and Abilities First policy.
• Complete all required documentation (PCSPs, waiver paperwork, support monitoring, etc.) in a timely manner following DMH regulations, Medicaid guidelines, Abilities First policy, and all applicable regulatory requirements.
• Complete and enter casenote documentation into SETWorks billing system daily, no later than 72 business hours after TCM activity.
• Maintain a monthly/yearly Service Goal of billable 75% of hours worked, ensuring service provided is documented in the SETWorks system.
• Maintain individual’s client record in accordance with DMH and Medicaid guidelines.
• Facilitate the interdisciplinary team’s development of the PCSP for everyone served.
• Attend interdisciplinary team meetings to discuss individuals’ eligibility, PCSP, progress, and possible changes in supports or services.
• Prepare Utilization Review justification and service authorizations and arrange for individuals to access services.
• Monitor services to ensure that the terms of the authorization are being fulfilled by the contracted providers, to check on quality of services, and to review individual progress according to the state support-monitoring directive. If any concerns are noted complete proper follow up following the Service Monitoring Directive. If the concern remains unresolved complete follow up notifying the Senior/Assistant Director and Director of any concerns needing addressed.
• Develop individualized goals and outcomes with each individual recognizing and identifying changing his/her wants and needs. Identify any available natural supports. Provide information about appropriate community resources.
• Continuously assess the supports in place for the individual and ensure they are effective toward supporting the individual to reach his/her goals as identified in the -PCSP.
• Collaborate with Senior Support Coordinator to obtain funding for needed services that cannot be met using natural supports.
• Maintain contact with every individual on caseload as per DMH guidelines. This includes monthly face-to-face visits and completion of monthly Support Monitoring according to DMH guidelines with all individuals receiving Residential services. Document and report any concerns following the Service Monitoring directive.
• Meet face-to-face with individuals on caseloads that Abilities First serves. Verify documentation of PCSP and services with the contracted provider.
• Review provider documentation including daily progress notes, provider summaries, incident reports, and service authorizations that result in provider billing for accuracy of services authorized.
• Visit service agencies, attend meetings, and confer with senior staff to become informed concerning community resources for persons with developmental disabilities.
• Review literature and confer with senior staff concerning theories and practices in the fields of social work, psychology, special education, and health care for persons with developmental disabilities.
• Attend all relevant training and in-services as required by Abilities First and DMH.
• Be available to handle emergency situations with individuals as needed in accordance with Abilities First Policy and state regulations (i.e. abuse/neglect, mandated reporting, etc.). Support Coordinators are mandated reporters.
• Office space will be provided; however, working outside of the office is permitted when approved by the Director of Support Coordination.
• Attend staff meetings concerning new or revised policies and procedures and implement new information accordingly.
• Light lifting required. Extensive sitting.
• Must be able to pass a background screening.
• Must have a valid Missouri driver’s license, reliable transportation, an acceptable driving record, and auto liability insurance that meet the requirements set by Abilities First.
• Must be able to drive for work-related assignments.
• Must have either a reliable broadband internet service provider or hard-wired (no cell/satellite) high speed internet with internet speed at no less than 15 mbps to work remotely from home with provided laptop and office equipment.
• Perform other related work as assigned.

LEADERSHIP, ETHICS, AND PROFESSIONAL CONDUCT:

Abilities First employees are expected to model exemplary leadership at all times. This includes representing the agency in a positive, respectful, and professional manner through words, actions, and expressions. Employees are expected to communicate concerns, challenges, and differing perspectives through the established chain of command, using constructive, solution-focused, and professional language rather than judgmental or disparaging commentary. Abilities First expects staff to observe the highest ethical standards, maintain professional conduct above reproach and demonstrate unwavering integrity in all internal and external interactions.

WORK ENVIRONMENT:

The work environment described here is representative of those an employee encounters while performing the essential duties and responsibilities of this job. The work environment is fast-paced and result-oriented, which presents multiple demands with frequent interruptions, constantly shifting schedules and priorities and simultaneous deadlines requiring the employee to be flexible, organized and cooperative. This position has access to confidential information. This requires the employee to maintain a high level of knowledge in confidentiality, agency policy and procedure, and applicable laws.

KNOWLEDGE, SKILLS AND ABILITIES:

• Intermediate knowledge of a specific discipline such as social work, psychology, special education, counseling, health care, or occupational therapy
• Introductory knowledge of case management methods, principles, and techniques
• Introductory knowledge of various developmental disabilities and corresponding vendors and services available for individuals
• Introductory knowledge of interviewing methods, principles, and techniques
• Ability to manage a caseload of individuals with developmental disabilities, to keep service plans current, and to maintain accurate records
• Ability to collect and analyze information to make decisions concerning an individual’s service plan
• Ability to identify potential abuse and neglect situations and follow protocol according to all applicable regulatory requirements
• Ability to quickly assess and evaluate crisis situations and problem solve with other parties involved to resolve conflict in a healthy positive manner
• Ability to develop an individualized, logical, feasible, and practical PSCP for individuals with developmental disabilities
• Ability to evaluate the progress of individuals and the quality of their service programs
• Ability to communicate effectively orally and in writing
• Ability to work in a professional manner within the Board structure and with outside agencies, organizations, contracted providers, schools, advocates, families, and the individuals we support
• Establish clear and courteous lines of communication with persons receiving services, families, service providers, and outside agencies
• Establish effective working relationships with co-workers and the public
• Present a positive image of the Board to the public
• Demonstrates professional work ethic
• Ability to complete work within the specified timelines and in an accurate manner
• Maintain a positive attitude
• Maintain an ethical approach to all circumstances
• Ability to return calls and emails within 24-48 hours, unless the situation has been cleared with a supervisor
• Ability to dress appropriately for the situation. Professional dress or business casual is required at the office
• Be punctual
• Ability to bend, sit, stand, and stoop
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties

CORE COMPETENCIES:

Core competencies align with the Abilities First Core Values – OATH

One Team One Mission

• Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.
• Engagement Readiness – Demonstrating a willingness to commit to one’s work and to invest one’s time, talent and best efforts in accomplishing organizational goals.

Accountable, respectful service

• Continuous Improvement – Originating action to improve existing conditions and processes, identifying improvements opportunities, generating ideas, and implementing solutions.
• Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Technical/Professional Knowledge and Skills – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related area, keeping up with current developments and trends in area of expertise.

Transparent stewardship

• Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Planning and Organizing – Establishing courses of action for self and others to ensure that work is completed effectively.

Hold the rope

• Adaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Leadership Disposition – Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role.

EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS:

• A bachelor’s degree from an accredited college or university.
• Experience professionally or personally working with someone who has a Developmental Disability.

PHYSICAL CONTEXT AND WORK ENVIRONMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

• The work environment is usually a well-lighted, environmentally controlled indoor environment with moderate level of noise.
• Works in an office environment with the option for some remote work.
• Abilities First offers a flexible schedule and relaxed environment.

The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Revised 6-9-2014; 5-22-15; 5-17-16; 4-11-17; 12-7-17; 12-21-18; 1-3-19; 10-05-20; 11-20-20; 12-08-20; 07-10-2021; 09-01.2021; 07-14-2022, 12-18-24