Support Engineer (WordPress)

About the Role:
As a Support Engineer specializing in WordPress, you'll play a critical role in ensuring a smooth customer experience. You’ll work both independently and alongside our development team to:

• Respond to customer inquiries promptly and professionally.
• Troubleshoot and resolve issues related to WordPress themes, plugins, compatibility, and usability.
• Assist users with E-commerce, LMS, memberships, Affiliate programs, gamification tools, and more.
• Collaborate with the dev team on complex technical issues.
• Track bugs and customer enhancement requests.
• Maintain support case records and help build our knowledge base.
• Stay updated on the latest WordPress trends and best practices.
• Contribute to continuous process improvements.
• Achieve support KPIs and customer satisfaction targets.

Qualifications:

• Proven experience working with international clients and resolving their queries confidently.
• Excellent written and verbal communication skills in English.
• Strong knowledge of WordPress architecture, themes, plugins, and ecosystem.
• Bachelor's degree in Computer Science or a related field.
• Experience in a software development or technical support environment.
• Strong troubleshooting and analytical skills.
• A customer-first attitude with excellent interpersonal skills.
• Detail-oriented and able to multitask effectively.

How to Apply Send your resume to zainab@webcubetechnologies.com

Job Type: Full-time

Experience:

• International client: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person