Support Engineer_02

• Troubleshoot and resolve database and data integration issues using SQL and ERP knowledge.
  
• Troubleshoot data ingestion issues and perform network troubleshooting to ensure seamless data flow.
  
• Support customers in leveraging analytics, dashboards, and workbench tools to manage shortages, inventory, and procurement tasks.
  
• Analyze and resolve issues related to data synchronization, log analysis, and system integrations (AWS, Git, CI/CD).
  
• Collaborate with Customer Success, Product, and Engineering teams to address customer needs and drive continuous improvement.
  
• Create and maintain clear documentation for internal teams and customers.
  
• Contribute to standard work processes, ensuring consistency and best practices in customer support.
  
• Participate in process improvement initiatives and share insights to enhance customer outcomes.
  
• Use tools such as Jira, Gitlab, and Slack for cross-functional collaboration.

Requirements

• 5+ years in a support engineering or technical customer support role, ideally in SaaS or supply chain environments.
  
• Strong SQL skills and experience with ERP integrations.
  
• Proficiency with AWS, Git, CI/CD, and familiarity with AI tools.
  
• Experience troubleshooting data ingestion issues and performing network troubleshooting.
  
• Experience writing and maintaining unit tests and ensuring code quality.
  
• Excellent communication skills for documentation and customer interaction.
  
• Ability to work collaboratively in a fast-paced, remote, and team-oriented environment.
  
• Familiarity with Jira and Gitlab is a plus.
  
• ABAP development experience is a bonus.