Support Executive (Night Shift)

We are seeking freshly graduated candidates who are eager to develop their professional skills in a fast-paced environment. Female candidates will be given priority for this role.

Job Brief:

We’re looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for providing exceptional customer service, we want to hear from you!

Support Executive Duties:

• Answer inbound customer calls.
• Provide customer support through email, chat, and phone during the night shift.
• Serve as a point of contact for customer support and complaints.
• Respond to inquiries, troubleshoot issues, and resolve problems in a timely manner.
• Maintain a high level of professionalism while ensuring customer satisfaction.
• Communicate effectively with peers and managers.
• Document customer interactions accurately and keep track of ongoing cases.
• Ensure compliance with company policies and standards.

Qualifications:

• BS/M.sc Degree in any field.
• Fresh Graduates are welcome to apply (no prior experience required).
• Excellent communication skills in English (both written and verbal) are a must.
• Previous Call Center or Customer Support experience is a plus.

Working Hours:

• Evening to Night Shift (Exact hours to be discussed during the interview process).

Job Type: Full-time

Pay: From Rs50,000.00 per month