Support Operations Specialist

The Support Operations Specialist at ValueAdd Research and Analytics Solutions LLP plays a crucial role in acting as the central point of contact for both internal and external stakeholders. This position is pivotal in ensuring smooth day-to-day business operations, optimizing interdepartmental functions, and guaranteeing customer satisfaction by delivering top-notch support. This role demands proactiveness, strong administrative competencies, and superior organizational skills to manage a range of diverse responsibilities.

Key Responsibilities

• Fielding and resolving inbound customer inquiries, complaints, and issues through various channels such as email, phone, and live chat.
• Collaborating with cross-functional teams to streamline processes, track key performance metrics, and implement operational improvements as needed.
• Managing and maintaining databases to uphold data integrity, ensuring all customer information and support interactions are accurately documented.
• Devising new strategies to optimize customer satisfaction and loyalty, such as developing helpful resources or tutorials.
• Conducting trainings to bring other team members up to speed with changes in support tools or protocols.
  
  

Qualifications

• A minimum of a bachelor's degree in Business Administration or a relevant field is required. A master's degree is preferred.
• At least 2 years of experience in operations management or a customer support role, preferably in the research or analytics sector.
• Exceptional verbal and written communication skills, with the ability to liaise efficiently between different departments and teams.
• Proven ability as a problem solver with a customer-first mindset; must possess critical thinking abilities to address and resolve customer issues effectively.
• Strong command over MS Office Suite and familiarity with customer relationship management (CRM) software and tools.
• Time-management skills accompanied by the ability to multitask and prioritize under pressure are essential.
  
  

Benefits

• Considerable opportunity for growth and development within the organization.
• A chance to work with and learn from a diverse team of professionals.
• Competitive benefits package, including health and wellness support.
• Access to a range of professional development resources and learning opportunities.
• A dynamic and nurturing work culture that fosters teamwork and recognizes individual contributions
  
  

Joining ValueAdd Research and Analytics Solutions LLP as a Support Operations Specialist offers a rewarding and exciting opportunity for professionals passionate about operational efficiency and customer satisfaction. The organization offers a fast-paced and collaborative environment that fosters continual learning and professional growth.