Account Executive Charter Operations

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests

Royal Caribbean Group’s Sales Team has an exciting career opportunity for a full time Account Executive Charter Operations reporting to the Sr Manager Global Charter Sales & Ops

This position will be working onsite from Miami

Position Summary:

The Account Executive of Global Charter Operations serves as the day-to-day contact for the charter client’s post-sale Oversee the implementation coordination and execution of various full ship charters and escort large corporate programs as necessary

This position serves as the liaison between the client internal teams and department heads onboard to ensure flawless execution of the program while providing exceptional customer service to help create more repeat business for the company

Essential Duties and Responsibilities:

• Liaises with the Global Charter Sales team for proper hand-over for charter operations
• Reviews compliance with Charter Operations SOP
• Reviews contract details for execution
Escorts charter sailing inspections
• pre charter sailings and charter sailing as necessary
Plans and coordinates customized events special onboard programming and entertainment unique food & beverage requests production requirements excursions and custom itineraries and other items that may be consistent with the parameters of the client’s charter agreement
• Help facilitate special requests/requirements by working with the appropriate department heads
• Liaises internally to obtain approval for any deviation from the standard cruise experience and presents costs to client
• Maintains a day-by-day grid of customized daily activities & events and works with the shipboard management team and the client to create customized programs
Manages VIP arrangements and special requests for the charter program and site inspections
• Always be visible to the client at each function
Creates and distributes Operational Plans for each charter to the shipboard management team
• shore side colleagues and the client
Manages the post-sailing review process by compiling shipboard voyage reports onboard revenue reports rating and guest comment reports and any other pertinent documentation for charter reconciliation process
• Responsible for the delivery of a complete Lessons Learned document to be discussed at a Post Sailing Review meeting and used as the basis for improved performance from program to program
• Executes and escorts large groups as necessary
• Oversee the execution of the entire onboard program
Performs other duties as required This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position

Qualifications Knowledge and Skills:

Responsible for generating scheduled payment reminders

• Pre / Post-Sailing Statements of Account and for ensuring that payments due are collected as per contracted terms
Participate in conversation with client and Shoreside/shipboard stakeholders as necessary
• Ensures accuracy of Master Accounts onboard
Be able to travel extensively
• Job requires approximately 50% travel
• Previous charter operations/large scale event planning experience preferred
• Exceptional organizational skills with attention to detail
• Highly effective communication skills
Ability to perform in a fast pace
• diverse environment with focus on customer service
• Ability to develop strong relationships with ship and shore side departments
• Bachelors Degree preferred
• Shipboard operational experience preferred
• Strong follow-up and problem-solving skills are crucial
• Highly effective communication skills
• Proven management skills
• 3 - 5 years of experience in meeting industry preferred

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

No immigration sponsorship offered

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