Support Secretary Outpatient Rehabilitation – St. Elizabeth Boardman Hospital

SUMMARY OF JOB RESPONSIBILITIES:

This secretary position will be an integral part of the rehab team at this outpatient orthopedic site.

Essential Functions:

• Must be trained in use of EPIC/Carepath scheduling/registration/POS collections/work queue management

• Ambassador to the rehab services department while maintaining outstanding rapport with referral sources and patients

• Manage all phone interactions & participate in appointment reminder calls in a professional manner

• Perform insurance/benefit verification for patients prior to start of therapy

• Collect co-pays from patients at time of therapy visit

• Participate in ordering of supplies as needed

• Maintain organized and professional work environment

• Assist the therapy staff members with calls, fax, copies, etc as needed

• Role Models a strong commitment to Patient/Customer Experience. Leads others to create the desired patient/customer experience. Assures employees have the training, tools and equipment they need to provide an extraordinary patient experience. Measures and keeps visible to team members the achievement levels of patient experience. Trains employees on 5/10’ rule, 5 Must Haves for patient care givers, AIDET, language of caring, and other service excellence tools. Immediately addresses behaviors that are not creating the desired patient/customer experience, coaches for improvement, and holds employee accountable through performance evaluation rating and corrective action.

EDUCATION:

Required: High School Diploma/GED