Support Services Division Manager

Description

Arapahoe County's Public Works and Development (PWD) Department is an American Public Works Association Accredited Agency, the first County in Colorado to obtain this status. Within PWD, we are seeking a highly motivated and experienced leader to join our team as the Support Services Division Manager.

The Support Services Division Manager is a key leadership position responsible for overseeing a broad range of administrative, financial, mapping, Geographic Information System (GIS), information technology, facilities, and other services in the Department. This position serves as the Department’s Chief Fiscal Officer and Chief Administrative Officer, ensuring that services run efficiently, support the organization’s mission, and comply with relevant policies. This important managerial position is responsible for supervising and motivating Division staff and leading initiatives to improve efficiency, levels of service, and employee engagement. This position requires regular interaction with internal and external customers, colleagues in other departments and jurisdictions, and with the Arapahoe County Board of County Commissioners.

The ideal candidate is an innovative, forward-thinking, and collaborative leader with exceptional communications skills, business acumen, and a passion for public service. This candidate is also someone who values teamwork, thinks strategically, and has a strong commitment to continuous improvement.

We offer a competitive salary and benefits package, a flexible and supportive work environment, and the opportunity to perform meaningful work that has a positive impact on our community. Some of the benefits of working for PWD include:

• 15 days of paid vacation per year
• 13 paid holidays and 3 additional floating holidays per year
• 12 days of paid sick leave per year
• 6 additional days off per year that are granted to employees in exempt positions
• Remote work opportunities
• Training and development to help you grow in your professional career
• Comprehensive health insurance and retirement plan – see benefits tab for more detail
• The selected candidate may also be eligible for a one-time relocation allowance if relocating to accept this position

Please view the recruitment brochure for this position which provides more information about the position, our department, and our community.

Click here to watch a short video that provides more information on the important work performed by the Public Works and Development team in support of Arapahoe County residents and customers.

Duties

Responsible for the day-to-day operations and performance of the Support Services Division. Key responsibilities include:

• Manages division staff to include recruitment and hiring, coaching and mentoring, conflict resolution, work assignment and review, training and development, performance evaluation and feedback, and corrective action as needed.
• Fosters a work culture that is aligned with the Department’s STRIVE values (Service, Trust, Respect, Integrity, Vision, Excellence) and the County’s values of Accountability, Accessibility, Inclusivity, and Integrity. Provides leadership to ensure that a professional, efficient, and inclusive work environment is maintained.
• Ensures that policies and procedures that directly apply to or support the Support Services Division are current and relevant, including applicable portions of the PWD Operations Manual.
• Coordinates the scheduling, logistics, and other details for the annual PWD Leadership Workshop.

• Prepares, oversees, monitors, and makes recommendations regarding financial, budget, and accounting functions and advises the Director and PWD leadership on financial matters.
• Conducts financial forecasting, analyzes operational costs, makes recommendations for fee changes, ensures proper internal controls are in place, performs revenue reconciliation, and manages the annual audit of financial records for PWD.
• Oversees all PWD fund management, quarterly supplemental budget preparation, financial forecasting and reporting, and accounting activities necessary for compliance with County, State, and Federal standards.
• Manages the Department’s annual budget submission.

• Oversees all Department administrative programs and serves as liaison with the Information Technology, Human Resources, and Finance Departments on various matters that affect PWD.
• Serves as the Department’s coordinator for various County-wide initiatives that affect administrative programs.
• Advocates for and supports IT projects and initiatives and ensures that the PWD IT Roadmap is kept updated and reflects Department IT needs.
• Supports employee engagement and retention initiatives in the Department.
• Leads and champions the Department’s Process Improvement program and oversees the Department’s Performance Measures program.
• Serves as the Department’s Title IV Coordinator ensuring that services to the public are provided in a fair and inclusive manner.
• Oversees the operation of the PWD Records program, digital accessibility requirements, and GIS/Mapping, as well as facilities-related issues through coordination with Fleet and Facilities Management Department.
• Coordinates the annual employee review process including normalization of scores between divisions and making recommendations to the Director for year-end merit pay and additional pay adjustments as needed.
• Recommends, develops, and implements departmental policy, processes, and procedures to ensure consistency and efficiency in operations.

• Knowledge and proficiency in financial analysis, forecasting, projection methodology, governmental accounting, budgeting, and management techniques.
• Knowledge and application of Generally Accepted Accounting Principles (GAAP), Governmental Accounting Standards Board (GASB), and Generally Accepted Auditing Standards (GAAS).
• Knowledge of Human Resources (HR) policies/procedures and the Fair Labor Standards Act (FLSA).
• Ability to direct and coordinate the work of professional, technical, and support staff.
• Ability to communicate effectively, both verbally and in writing.
• Ability to make complex decisions and determine a course of action from a variety of alternatives.
• Ability to operate standard office equipment and a variety of computer systems and applications.
• Ability to develop and give presentations to various audiences and to prepare a variety of written documentation and reports.

Requirements

Education and Experience:

• Bachelor’s degree in Business Administration, Accounting, Finance, Public Administration, or related f ield.
• A minimum of eight (8) years of relevant analytical or managerial experience.
• A minimum of three (3) years of supervisory/management experience.
• Any equivalent combination of education and work experience that satisfy the requirements of the job may be considered.

An equivalent combination of education and work experience that satisfy the requirements of the job may be considered. All candidates are encouraged to apply who are interested in this position and who meet the above-listed requirements or a combination thereof. Having the “preferred” experience or education is not required in order to be eligible for the position, so please don’t let that discourage you from applying.

• Master’s degree in Business Administration, Accounting, Finance, Public Administration, or related field.
• Public sector financial experience is preferred.

Supplemental Information

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
• Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.

• Work is generally confined to a standard office environment.

• Spends 75% of the time sitting and 25% of the time either upright or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

• Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.

As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as:

• Medical, Dental, and Vision Insurance
• Life and Supplemental Life Insurance
• Short and Long Term Disability
• Mandatory Pension Plan
• Deferred Compensation Plan
• Pre-paid Legal Services
• Vacation and Sick Leaves
• Holiday pay
• Training and Educational Reimbursement Opportunities