Support Specialist

We are looking for a Support Specialist

About the Company

Arabam.com, the leading auto classifieds marketplace of Turkey, was established in 2000 and joined the iLab Holding family in 2016.

The arabam.com team, working with the mission to make buying and selling vehicles from the Internet much more reliable, easier and more comfortable, aims to improve the users experience with new functions continuously.

Those who want to sell their car or who want to buy a car can make transactions anytime, anywhere.

• 7 million users per month,
• Over 200 million page views,
• 7000+ car dealer members,
• 6 million individual members,
• 92% mobile traffic.

What You'll Do:

• Familiar with software development processes and Agile approach.
• Diagnose and troubleshoot software and connectivity problems, assist users with their queries, and manage support tickets.
• Able to identify issues by using SQL queries and by interpret data.
• Use monitoring tools to track system performance, identify issues and bottlenecks and provide feedback.
• Continuously improve technical support processes to enhance customer satisfaction and software quality.
• Collaborate with development teams to resolve issues and actively contribute to new developments.
• Relay client feedback to the development and product teams.
• Provide training and support to users on new software releases, preparing and updating user manuals.

What We're Looking For:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• 2+ years of experience in a technical support or software helpdesk role.
• Familiarity with ticket management systems like Atlassian JIRA.
• Experience with MSSQL and PostgreSQL databases. Ability to write database queries and verify data accuracy.
• Familiarity with monitoring tools (Grafana, Kibana, Prometheus).
• Knowledge of operation systems (Windows, Linux) and system security.
• Knowledge of Agile methodologies. Experience in CI/CD processes.
• Debugging skills to identify and resolve software issues (preferred).
• Strong written and verbal communication skills.
• Ability to work well in teams, sharing views clearly and collaborating with other departments.

What Do We Offer:

• We continue to work remotely due to a pandemic since March 2020,
• The development team is consisting of people who are collaborative, sincere, talented and willing to learn and share new things,
• We are a rapidly growing company, this means a lot of opportunities
• We support developers to improve their skills, the candidate will have access to online learning courses,
• We encourage developers to test and implement cutting edge technologies,
• We have a medium publication that you can have a look: medium-arabamlabs

arabam.com olarak kişisel verilerinizi nasıl işlediğimiz hakkında detaylı bilgi için lütfen aşağıdaki linkte yer alan Kişisel Verilerin Korunması Kanunu Çerçevesinde Aydınlatma Metnimizi inceleyiniz.

https://www.arabam.com/kisisel-bilgilerin-korunmasi

Please check the below link to see our Candidate Privacy Notice for detailed information on how we process your personal data.

https://www.arabam.com/kisisel-bilgilerin-korunmasi