Support Team Lead

Ready to get shit done?

Take Ownership

As a Support Team Lead, you will:

• Own AI Support escalations end-to-end and ensure timely, high-quality resolutions
• Act as the clear owner for complex issues, bringing clarity and direction when things go wrong
• Lead, coach, and support a team of ~10 Support Experience Guides
• Help your team improve decision-making, ownership, and service quality
• Identify recurring issues and turn them into concrete process improvements
• Improve and optimize Support processes, tooling, and ways of working
• Work closely with stakeholders to implement solutions, not just document problems
• Use AI and automation to improve efficiency and consistency in daily operations
• Track success through outcomes such as KPIs, backlog health, and user impact

This challenge is perfect for you if

• You naturally take ownership and don’t wait for problems to be assigned to you
• You enjoy fixing things that don’t work, and making sure they stay fixed
• You believe great customer support is about trust, clarity, and accountability
• You like coaching others and helping them grow, even in tricky situations
• You’re comfortable in a fast-paced environment where priorities might evolve
• You focus on outcomes over output and like seeing real impact from your work
• You’re curious about using AI to improve how support teams operate

Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.

Your space to perform

We give you the space and the tools you need to succeed

Great, international colleagues who share your mindset

‍ Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.

Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices ) (In Turkey)

Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.

A MacBook so you can Get Shit Done with us

Monthly contribution to your phone and internet bills (in Turkey)

Friday drinks and other celebrations - bunq style

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.