System Support Administrator

We're Hiring: Systems Support Administrator

Location: Riyadh, Saudi Arabia

Department: Networks & Infrastructure – Group ICT

Employment Type: Full-Time

About the Role:

We are seeking a skilled and proactive Systems Support Administrator to join our Group Information and Communication Technology Division. The ideal candidate will be responsible for delivering first-line support for back-office environments — covering patch management, LAN support, software deployment, IP telephony, printing services, and workstation administration.

Key Responsibilities:

• Provide daily technical support to end users across the enterprise (laptops, desktops, printers, copiers, network)
• Administer patch management, software deployment, antivirus, and other infrastructure services
• Maintain and update inventories of hardware, software, and licenses
• Ensure service availability, continuity, and reliability across supported systems
• Participate in capacity planning and system performance monitoring
• Conduct routine preventive maintenance and support hardware/software audits
• Manage backup media and perform recovery when needed
• Adhere to IT policies and security standards (e.g., Acceptable Usage Policy, InfoSec guidelines)

Qualifications:

• Bachelor's degree in Computer Science or related field
• Minimum 2 years’ experience in first-line back office support
• Good working knowledge of LAN, end-user hardware, Windows OS, antivirus solutions
• Relevant certifications (e.g., Microsoft, ITIL) are a plus
• Strong troubleshooting, customer service, and communication skills
• Ability to manage multiple tasks and operate independently
• Fluency in English (Arabic is a plus)

Why Join Us?

• Work in a collaborative and structured ICT environment
• Be a key player in enterprise-level infrastructure support
• Contribute to impactful digital continuity initiatives
• Gain access to ongoing learning and professional development