System Support Engineer

We are looking for a System Support Engineer for our Istanbul Office.

Duties And Responsibilities

• Supporting Kron solutions deployed in telecommunications operators & big enterprise customers to solve the customer problems related with different products.
• Create and maintain a high standard of operational excellence in global systems support.
• Oversee the effectiveness and success of all system support services
• Develop, implement, and maintain policies, procedures, and training plans for resource administration and proper usage.
• Provide guidance and technical expertise on issues encountered within the systems.
• Establish and maintain effective communication with local and global customers and vendors.

Key Qualifications

• Must have Bachelor’s degree or higher in Engineering, Information Technology, or related discipline.
• 2+ years of enterprise systems support experience
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Knowledge of estimating levels of effort and managing projects through to completion.
• Excellent organizational, supervisory, communication, collaboration, and analytical skills.
• Must have excellent verbal and written communication skills.
• Must be willing to travel and spend periods of time at various sites.
• Hands-on experience in Linux/Unix environments, including Unix commands and basic scripting.
• Experience analyzing server-side production logs
• Database knowledge/experience will be plus
• Networking knowledge&experience will be plus
• Experience communicating and working with external customers and 3rd party vendors
• Self-motivated, adaptable, and able to approach problems from different perspectives.
• Ability to work independently as well as part of a team
• Experience working in a 24-7 Production environment