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Systems Support Administrator

Saudi Arabia

Overview

We're hiring a Systems Support Administrator to oversee the administration, monitoring, and maintenance of our Enterprise Back Office Server Environment, including File Servers, Antivirus Servers, FTP Servers, and Print Servers.

Education: Bachelor's in Computer Science or equivalent

Responsibilities

Ensure the smooth daily operations of the Back Office Server Environment.
Maintain detailed inventories of hardware, software, and firmware.
Assist System Support Lead in day-to-day activities and operations.
Conduct audits of end-user hardware, software, and peripherals (e.g., printers, scanners).
Adhere to Information Systems Security Policies and all internal procedures.
Document system configurations (logical and physical) as required.
Schedule and manage preventive maintenance for all hardware and peripherals.
Manage user profiles: creation, deletion, updates, access control, disk quotas, and security.
Oversee patch management processes for servers and end-user systems.
Implement and verify backup policies through scheduled restore activities.
Provide 2nd-level end-user support for hardware/software issues.
Offer 1st-level support for server-related incidents.
Troubleshoot system incidents and identify root causes for timely resolution.
Manage backup media and assist with Disaster Recovery procedures as needed.
Ensure availability and performance of Back Office Server Services.

Qualifications

3-5 years of experience in IT, with at least 2 years in Back Office Server Management.
Strong knowledge of Windows Systems Administration.
Proficient with standard IT hardware, software, and tools.
Bachelor's degree in Computer Science or a related field from a reputable institution.
Relevant certifications in Microsoft Technologies, ITIL, and Antivirus Solutions (preferred).

Details