Systems Support Engineer

We are looking for a skilled Systems Support Engineer to provide technical support and infrastructure solutions across assigned areas, ensuring smooth and efficient daily operations

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person
• Troubleshoot and resolve user issues related to operating systems, applications, and other IT services
• Assist users with account setup, password resets, and other access-related inquiries
• Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs
• Monitor and manage IT support tickets, ensuring timely resolution and follow-up
• Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices
• Conduct training sessions for employees on new software applications and IT policies
• Escalate complex issues to senior IT staff or other departments as needed
• Stay current with technology trends and advancements to provide relevant support to users

Requirements

• Associate degree in Computer Science, IT, or related field preferred
• Proven experience in IT support.
• Strong understanding of computer systems, mobile devices, and other technology
• Excellent troubleshooting skills and the ability to diagnose technical problems
• hand on experience on several operating systems ( windows , Linux , Etc.)
• Strong communication skills and the ability to explain technical concepts to non-technical users
• Ability to work independently and as part of a team
• Customer-focused attitude and commitment to providing quality service
• Familiarity with ticketing systems and IT service management best practices
• Knowledge of network protocols and administration is a plus
• Fluency in Arabic and English