TAC Engineer Level-1 - Karachi

Position: TAC Engineer Level-1
Company: Cyber Internet Services (Pvt.) Limited (Cybernet)
Location: Head Office, Karachi (Full-time | Onsite)
Department: Managed Services

Are you ready to elevate your career in a dynamic and innovative environment? Cybernet invites motivated individuals to join our Managed Services team as TAC Engineer Level-1 and contribute to delivering exceptional technical support to our valued clients.

Responsibilities and Duties:

· Address diverse technical queries from corporate clients, providing timely and effective support.

· Build and maintain positive client relationships, ensuring exceptional service delivery.

· Expedite complaint resolutions within committed timelines to meet service level agreements.

· Troubleshoot network issues related to Customer Premises Equipment (CPE) such as routers and switches.

· Respond to inquiries about internet access technologies, including DSL, VSAT, Fiber, WiMAX, GPON, and RF.

· Log and manage incident resolution tickets in the system, ensuring clear communication with stakeholders.

· Provide technical support to customers via phone and email, ensuring issues are resolved promptly.

· Diagnose and resolve internet and data connectivity issues associated with various technologies, including GPON, RF P2P, P2MP, Metro Fiber, Dark Core, 3G/4G LTE, and email services.

· Collaborate with internal teams such as Network Operations, Engineering, and Fiber Optics to escalate and resolve technical and last-mile issues.

· Document support interactions, including resolution steps and customer feedback, within the ticketing system.

· Monitor network performance proactively to identify and resolve potential issues before they impact customers.

· Participate in training sessions and team meetings to share insights and best practices for continuous improvement.

Skills and Qualifications:

· Bachelor’s degree in Telecommunications, Electronics, Networking, Computer Engineering, or Computer Science from a reputable institution with a minimum CGPA of 3.0.

· CCNA training or certification is preferred.

· Fresh graduates or individuals with 1-2 years of relevant experience are encouraged to apply.

· Strong understanding of OSI Layers, TCP/IP protocols, and fundamentals of switching and routing.

· Proficiency in Linux and VM environments is an advantage.

· Basic knowledge of network security principles and practices.

· Solid troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.

· Familiarity with email protocols (SMTP, IMAP, POP3) and internet protocols (TCP/IP, DNS, DHCP).

· Flexibility to work in an 8-hour rotational shift schedule.

How to Apply:

If you are ready to embark on an exciting career journey with Cybernet, send your updated resume to careers@cyber.net.pk with the subject line “TAC - Karachi”

Join our dynamic team and be part of a rewarding environment where your technical expertise will play a crucial role in delivering top-notch support to our valued clients.

Job Type: Full-time

Work Location: In person