Talent Acquisition Operations Specialist

Description

We Play to Win—Together.
ServiceMaster® Brands is building a future fueled by empowered teams and bold ideas. We’re on a path to double our size, and that takes courage, creativity, and relentless drive. If you’re ready to lead change and help franchisees succeed, this is your moment. Join us and be part of something extraordinary.

Perks & Benefits That Support You:

• Medical, Dental, and Vision insurance starting the first day of the month after you’re hired
• Competitive 401(k) match to help you invest in your future
• Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
• We’re committed to your development with career advancement and professional growth

Work Location: This is a hybrid position based out of our Atlanta Corporate Office in Sandy Springs, Georgia- Our typical hybrid schedule consists of 3 days in the office and 2 days remote

Talent Acquisition Operations Specialist:

We are searching for a Talent Acquisition Operations Specialist to join our team and enhance and optimize recruiting systems, processes, and programs to ensure they scale with organizational needs. In this role you will serve as the operational backbone of Talent Acquisition, owning system configuration, data integrity, reporting, and process efficiencies across the full recruiting lifecycle.

What you will do:

• Serve as the Subject Matter Expert (SME) for our Applicant Tracking System (ATS)
• Support system enhancements, testing, troubleshooting, and ongoing training
• Maintain process documentation, SOPs, workflows, and configuration logs
• Provide support during HRIS and Onboarding platform implementation and integration

• Generate key recruiting metric reports to support data-driven decision-making
• Create recruiting reports within the ATS and Power BI to evaluate hiring performance, funnel metrics, and operational trends
• Maintain automated reports, ensuring accurate recipients, cadence and alignment within business needs

• Support outreach programs that partner with schools, associations, organizations, and communities to expand our recruiting efforts
• Leverage CRM tools to manage Talent Community engagement and nurture campaigns
• Engage in and support other Talent Acquisition and Human Resource projects as needed

What you will bring:

• Bachelor’s degree in human resources, business administration, or a related field
• 5 or more years of experience in talent acquisition or talent acquisition operations required
• Subject matter expertise with ATS and HRIS systems, Jobvite and Workday preferred
• Experience with systems integrations preferred
• Experience working with 3rd party vendors to resolve systemic issues, pursue enhancements, and implement configuration changes
• Previous experience pulling recruiting and system-wide reports, including use of Power BI or other data visualization tools

• Strong project management and process optimization skills
• Change management experience with excellent communication and interpersonal skills
• Experience documenting workflows
• Strong experience in reporting and data analytics

Compensation Details: Pay ranges at SMB are designed to reflect skills, experience, and business needs. The range shown excludes location-based adjustments, and most new hires start below the top of the range. For this role, the estimated range starts at $70,000

About SMB:
ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under seven trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, Aftermath Services®, and Indoor Science.
While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities.

Equal Opportunity Employer:
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
Accessibility & Accommodations:
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com.
Pre-Employment Screening:
Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations.
California Applicants:
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Privacy Policy:
https://www.servicemaster.com/california-applicant-privacy-notice/