Talent & Culture Coordinator

MAIN DUTIES:

Administration

• Establish action plans and schedules for meeting departmental priorities.

• Assign responsibilities, allocate resources and co-ordinate the activities of yourself and others to meet objectives effectively and efficiently

Financial and Revenue Responsibilities

• Set high performance standards and pursue agreed goals (with your Manager)
• Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles

• Report problems to Management with suggestions for resolution

Training and Human Resources

• To attend trainings and meetings as and when required.
• To undertake all the administrative requirements for the Human Resources Department.
• Follow appropriate filing and data retrieval systems in order to ensure ease of access to up to date information at all times
• To maintain and upkeep the confidential files of all Heartists.
• To prepare the monthly Human Resources report on a timely basis
• To organize the Monthly Heartist Cocktail Party, Sofitalk, Supervisor/Assistant Manager High Tea and Early Bird Breakfast.
• To assist with the co-ordination and implementation of all AHeartist Communications and committees.
• To have knowledge of the company policies & procedure and the UAE Labor law.
• To maintain Heartist Activities library, photos and photo albums.
• To maintain the Heartist Notice board and update regularly.
• To prepare and maintain monthly distribution of Birthday Cards to Department Heads.
• To sort out resumes/CV s to the right channels
• To arrange all interview appointments.

• Maintains effective communications at all levels of management, Heartists and candidates
• Liaison with recruitment agencies and hotel schools graduates
• Manage the on-line recruitment through the Hotel Web Site
• Correct and timely placement of internal and external advertisements

• Conduct exit interviews and provide feedback on reasons for turnover

• Adherence to pre, during and post employment checklists

• Ensure Employees and Manager awareness of HR Policies and procedures
• Ensure information relating to industrial instruments is readily available to all Employee and Managers

• Manage performance management system and cycle of recruitment, induction, training, development, and succession for Levels 6 - 4 and ensure process is adhered to for other positions
• Assist line managers in the recruitment, induction, training, development, and succession for Supervisory and Rank & File levels.
• Adhere to time frames established by Head Office

• Initiate programs which foster good work relations such as social club and consultative committees

• Maintenance of employee files

• Data Base Management
• Manage standardised responses to correspondence
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training
• Prepares and administers detailed induction program for new staff

• Provides input for probation and formal performance appraisal discussions in line with company guidelines
• Regularly communicates with staff and maintains good relations

• To carry out any other reasonable duties as assigned by the Director of Human Resources or the Human Resources Manager

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

• Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
• Adheres to Sofitel/Accor Code of Conduct, Employee Handbook and Hotel policies
• Demonstrates an understanding of competitors major strengths and weaknesses
• Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

GENERAL DUTIES:

Health and Safety

• Ensure that all potential and real Hazards are reported immediately and rectified
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
• Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

To be fully conversant with:

• Hotel fire procedures
• Hotel security procedures
• Hotel Health and Safety policy and procedures
• Hotel Facilities and attractions
• Hotel standards of operation and departmental procedures
• Sofitel Keys of Luxury and Appearance guidelines
• Sofitel BE Magnifique vision and its corresponding strategies
• Methods of accepted payment of the company
• Short and long term company marketing promotions