Tax Call Center Rep.-Indiana-Onsite

We are seeking a Tax Call Center Representative to provide customer support and assist taxpayers with inquiries related to tax accounts, payments, and returns.

Key Responsibilities

• Handle inbound calls and provide excellent customer service
• Respond to tax-related inquiries (payments, returns, balances)
• Review taxpayer accounts and apply payments accurately
• Research and resolve issues related to unpaid or unfiled taxes
• Update and maintain records in internal systems
• Assist with billing, account closure, and documentation
• Support investigations by gathering and preparing required documents

Required Skills

• Knowledge of tax regulations and processes
• Strong problem-solving and research skills
• Experience in customer service or call center
• Basic computer and data entry skills
• Ability to handle tax-related inquiries and audits