Team Lead- Call Care Center

We are hiring Team Lead-Call Care Center

• To effectively build call center culture, the supervisor is responsible for “on-the-floor” activities and must be available to assist agents while they are “on-the-floor.”
• Lead a team to deliver exceptional customer services.
• Lead process improvements / operational fixes to enhance customer experience.
• Measuring resource performance and ensuring optimum productivity level of each team member.
• Creating effective coordination with team members to keep them engaged & intact with team deliverables.
• On call escalations handling for better customer experience.
• Coaches, counsels, and disciplines employees, Motivate and encourage agents through positive communication and feedback.
• Develops, coordinates, and enforces systems, KPI's, procedures, and productivity standards.
• Contributes to team effort by accomplishing related results as needed
• Perform all other duties and tasks as assigned by line manager

Required Skills:

• Proficient in English; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office
• Tech savvy with knowledge of call center equipment and relevant computer programs
• Knowledge of performance evaluation procedures
• Outstanding communication and negotiation abilities
• A results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure

Education & Experience:

• Master’s degree holder Preferable bachelor’s degree holder
• Proven experience as call center supervisor or similar supervisory position
• Experience in customer service is essential

Location:

DHA Phase 5

Job Type: Full-time

Application Question(s):

• Whats your current location?
• Whats your current salary Package?
• Whats your expected salary Package?
• How much experience do you have?

Location:

• Lahore (Required)

Work Location: In person