Team Lead, IT Infrastructure &Cloud Computing

• Job Summary :

To help out in directing and overseeing all day-to-day IT Infrastructure & Cloud Computing operations within EF, ensuring the availability, stability, and security of the technology operations while adhering to best practices as defined by EF's policies and procedures.

• Responsibilities & Accountabilities :

-Help in Design and implement IT infrastructure and mitigate any potential risks arising from the introduction of new functionality or technology.

-Maintain and troubleshoot EF’s IT infrastructure, including networks, systems, databases, data centers and digital circuits, to ensure their stability, integrity, and efficient functionality.

-Oversee and manage tests and validation of IT infrastructure components to ensure performance is up to expected standards and conducting periodic reviews to maximize performance and productivity.

-Evaluate EF’s IT infrastructure performance and maintain active communication channels with concerned functions to identify and plan future capacity requirements.

-Handle end-user issues and complaints by providing tier 2 support team related to the hardware infrastructure, when necessary, while adhering to agreed-upon service level agreements (SLAs).

-Administer and maintain systems, databases, networks, and applications to ensure adequate capability and proper operation.

-Monitor and track tickets volume and performance metrics to ensure meeting expectations and taking corrective actions if needed.

-Oversee systems security and protection against any threats and unauthorized access, ensure updating security programs and patches to mitigate potential security risks.

-Develop and implement effective data protection plans and perform regular backups and system checks to prevent data loss and maintain high system security.

-Plan and oversee cybersecurity assessments to identify potential weaknesses and vulnerabilities across EF based on cybersecurity department feedback & suggestions.

-Manage, guide, and assist direct reports to perform their required responsibilities successfully.

-Build and maintain strong relationships with external stakeholders (relevant to the scope of work) such as government agencies and consultants to serve the interest of EF.

-Providing assistance through the Fund and peer support when needed to perform their duties.

-Approval of reports and presentations related to IT Infrastructure & Cloud Computing operations activities and accomplishments related to reporting and decision making.

-Performing other activities, when necessary, based on what the Fund’s interest requires and what the Information Technology Infrastructure & Cloud Computing and Digital Transformation Department approves

• Job Requirements:

- Education : Bachelor’s degree computer science or any related field.

- Years of experience : + 5 years of experience, in IT Infrastructure & Cloud Computing Operations or other related field

- Skills :IT Operations Management, Data Center Operations Management, Development Quality Control and Testing, Data Classification, IT General Knowledge, IT Security Management, Data Analysis and Reporting, Infrastructure Management.