Team Lead Operations

Team Lead – Operations

Experience Required: 6–7 Years
Location: Karachi

Job Summary

We are looking for a proactive and detail-oriented Team Lead – Operations who can oversee daily operations, ensure process efficiency, and lead a team to deliver consistent results. The ideal candidate should have hands-on experience in managing workflows, improving processes, and driving performance.

Key Responsibilities

• Lead and manage day-to-day operational activities to ensure smooth execution
• Supervise, mentor, and guide the operations team to achieve performance goals
• Monitor team productivity and ensure tasks are completed within defined timelines
• Identify process gaps and implement improvements for better efficiency
• Coordinate with cross-functional teams (Sales, HR, Finance, IT) for seamless operations
• Ensure proper documentation and record-keeping of operational activities
• Handle escalations and resolve operational issues effectively
• Maintain quality standards and ensure compliance with company policies
• Prepare and share regular reports on team performance and operational metrics

KPIs / Performance Indicators

• Timely completion of operational tasks
• Team productivity and efficiency levels
• Reduction in process delays and errors
• Quality and accuracy of operations
• Effective team management and engagement

Requirements

• Bachelor’s degree in Business Administration or a relevant field
• 6–7 years of hands-on experience in operations, with at least 1–2 years in a leadership role
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Good communication and coordination skills
• Ability to work in a fast-paced environment and manage multiple tasks

What We Offer:

• Competitive market salary
• EOBI
• Medical
• Leaves

Work Location: In person