Team Lead, Operations - Air & Sea

Job Req Number: 100740
Time Type: Full Time

DSV is truly a global player offering services worldwide and operating in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting customers first, best performance & true collaboration – we are One DSV!

We are offering you the opportunity to join DSV UAE‘s team as an Operations Team Lead, Air & Sea. The role is responsible for the execution of offshore shipments in accordance with the outlined SOPs for an Iraq based Project. You will be able to work with direction given, raise concerns and adhere to all deadlines provided. The person should have strong customer service and communication skills and take ownership of issues and provide resolution to clients. The role is based in Dubai with occasional travel to Iraq as required.

Reporting Line:
Reports to : Project Manager
Role : Managing the logistics and operational processes associated with Airfreight, Ocean freight, and breakbulk shipments

Detailed Responsibilities:

Qualifications & Characteristics:

• Experience of 3 years working in a customer service role in freight forwarding industry.
• Experience of working with CW1 is an advantage.
• Has a Bachelor’s degree.
• Knowledge of heavy lift movements including customs transfers.
• Experience in AIR and SEA transport.
• Experience of handling break bulk shipments movements within Port and local movements.
• Knowledge of customs requirements for inspections in Jebel Ali and DWC.
• Good communication, influencing and organization skills.
• Must be able to take ownership of problems and provide solutions to clients in a timely manner.
• Ability to handle customer complaints effectively and professionally within a timely manner.
• Excellent team player and support team as and when required.
• Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken.
• Ability to meet deadlines and work under pressure.

DSV – Global Transport and Logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com