Team Lead (Technical Support)

About the Role:

The Team Lead will be responsible for managing a team of agents, ensuring smooth call center operations, maintaining service quality, and driving team performance in a fast-paced technical support environment.

Key Responsibilities:

• Lead and manage a team of technical support agents
• Monitor team performance, KPIs, and service quality
• Handle escalations and ensure timely issue resolution
• Provide coaching, mentoring, and ongoing support to team members
• Coordinate with internal teams to ensure smooth operations
• Maintain reports and ensure SLA compliance

Eligibility:

• Minimum 2 years of experience in Call Center / Technical Support (BPO preferred)
• Proven experience in a Team Lead or Senior Agent role
• Bachelor’s degree in IT, Computer Science, Software Engineering, Telecommunications, or related field
• Strong communication and leadership skills
• Ability to handle pressure and manage team performance

Take the next step in your career and lead a dynamic technical support team!

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person