Team Leader – Corporate Travel

🚀 We’re Hiring: Team Leader – Corporate Travel

📍 Location: Abu Dhabi, UAE

🏢 Company: Capital Holidays – ADNEC Group

📅 Type: Full-Time | Mid-Senior Role

Are you an experienced travel operations professional with strong leadership skills? Capital Holidays – ADNEC Group is seeking a Team Leader – Corporate Travel to manage front-office operations, oversee corporate accounts, ensure compliance with financial and industry regulations, and drive team performance. This role will lead customer-facing operations while optimizing efficiency, revenue, and service excellence.

🎯 What You’ll Do:

• Lead and supervise front-office staff, ensuring efficient resource allocation, shift planning, and smooth operations

• Oversee issuance of air tickets, hotel vouchers, and other travel services in compliance with industry standards

• Manage corporate travel operations while ensuring client KPIs and SLAs are achieved

• Act as the escalation point for customer issues, ensuring timely and professional resolution

• Provide technical guidance on GDS, online booking portals, and fare rules

• Drive sales reporting, collections, and ensure financial compliance

• Monitor team adherence to SOPs, IATA, and BSP regulations

• Train, coach, and develop staff to maintain high levels of performance and productivity

• Support business growth through upselling, cross-selling, and process improvements

• Introduce innovation and automation to enhance efficiency and customer experience

✅ What You Bring:

• University degree or diploma in Tourism, Travel, Hospitality, or related field

• IATA / Airline / GDS certification required

• 3–5 years of experience in the travel or tourism sector, including 1–2 years in a supervisory or team leader role

• Strong knowledge of GDS, IATA rules, BSP requirements, and booking systems

• Proven experience in managing teams, resolving operational challenges, and ensuring compliance

• Excellent communication, leadership, and customer service skills

• Ability to multitask, manage conflicts, and drive customer satisfaction

• Flexible to work evenings, weekends, or extended hours when required

#CapitalHolidays #ADNECGroup #TeamLeader #CorporateTravel #TravelJobs #TourismCareers #LeadershipOpportunity #AbuDhabiJobs #UAEJobs #HiringNow