Team Leader – Healthcare Operations

Job Title: Team Leader – Healthcare Operations

Location: Thane – Watch Your Health
Employment Type: Full-time | Permanent
Timings: 9:30 AM – 6:30 PM (9 hours)
Work Schedule: 1st & 2nd Saturday – Half Day | Sundays Off
Transport: Pick-up & Drop facility from Thane Station
Salary: CTC ₹25,000 – ₹40,000 per month (Negotiable based on experience)

About the Company:

Watch Your Health (WYH) is a leading Health-Tech organization operating since 2015, delivering high-end B2B wellness solutions to Insurance Companies, Pharma Companies, Hospitals, and Path Labs. Our SaaS-based digital platforms focus on patient engagement, preventive healthcare, and cost optimization through innovative wellness and engagement programs.

Job Summary:

We are looking for an experienced Team Leader with a strong background in Healthcare / Healthcare Operations / Logistics / Health-Tech. The ideal candidate should have proven team handling experience, product knowledge, and exposure to sales or client-facing operations, along with excellent communication and reporting skills.

Key Responsibilities:

• Lead, manage, and mentor a team of 5–10 healthcare/logistics professionals to meet operational and performance targets.
• Monitor daily team activities, productivity, quality metrics, and SLA adherence.
• Provide continuous coaching, feedback, and performance improvement support to team members.
• Handle escalations related to healthcare services, logistics coordination, or product-related issues.
• Ensure strong understanding and dissemination of product knowledge across the team.
• Coordinate with sales, operations, and management teams to support business goals and client requirements.
• Train new hires on processes, healthcare protocols, products, and service standards.
• Prepare and present daily, weekly, and monthly MIS reports using advanced Excel.
• Maintain high standards of communication, professionalism, and customer satisfaction.
• Drive process improvements and contribute to operational efficiency.

Qualifications & Experience:

• Graduate or Postgraduate (Healthcare, Management, or related field preferred).
• 5–6 years of total experience, with 2–3 years in a Team Leader / Supervisory role.
• Mandatory experience in Healthcare, Health-Tech, or Healthcare Logistics domain.
• Proven experience in handling a minimum team size of 5–6 members.
• Exposure to product-based services and sales support operations is mandatory.

Required Skills:

• Strong people management and leadership skills.
• Excellent verbal and written communication skills.
• Advanced knowledge of MS Excel (VLOOKUP, Pivot Tables, MIS reporting) and MS Office.
• Good understanding of healthcare operations, logistics coordination, and service delivery.
• Strong analytical, organizational, and problem-solving abilities.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you ready for salary between 30 CTC - 40 CTC

Experience:

• Team leader: 3 years (Required)

Work Location: In person