Team Leader - Operations

*Job Summary:*

The Team Leader - Operations is responsible for leading and managing the service team to ensure the delivery of high-quality services to customers. This role involves coordinating service operations, managing resources, and ensuring customer satisfaction while meeting organizational goals.

*Key Responsibilities:*

1. *Team Management:*

- Lead, train, and motivate the service team to achieve performance targets.

- Conduct regular performance evaluations and provide feedback to team members.

- Schedule and assign tasks to team members to ensure efficient service delivery.

2. *Customer Service:*

- Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues promptly.

- Maintain strong relationships with clients and act as the primary point of contact for service-related matters.

- Monitor customer feedback and implement improvements to service processes.

3. *Service Operations:*

- Oversee the day-to-day operations of the service department to ensure smooth and efficient service delivery.

- Develop and implement service policies, procedures, and standards to improve operational efficiency.

- Monitor service metrics and KPIs to track performance and identify areas for improvement.

4. *Resource Management:*

- Manage budgets, resources, and inventory to ensure cost-effective service delivery.

- Coordinate with other departments (e.g., sales, marketing, and technical teams) to ensure alignment and collaboration.

5. *Quality Assurance:*

- Ensure that all services meet quality standards and comply with company policies and regulations.

6. *Reporting and Documentation:*

- Prepare and present regular reports on service performance, customer satisfaction, and team productivity.

- Maintain accurate records of service activities, customer interactions, and team performance.

7. *Continuous Improvement:*

- Identify opportunities for process improvements and implement best practices to enhance service efficiency.

- Stay updated on industry trends and advancements to ensure the service team remains competitive.

- Foster a culture of continuous improvement and innovation within the service team.

### *Qualifications:*

- Proven experience in a service management or similar role.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Problem-solving and decision-making abilities.

- Knowledge of service management software and tools.

- Ability to work under pressure and meet deadlines.

### *Key Skills:*

- Leadership and team management

- Customer relationship management

- Operational efficiency

- Quality assurance and compliance

- Data analysis and reporting

- Problem-solving and decision-making

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• total work: 1 year (Required)

Work Location: In person