Team Leader - Operations

• An Operations Team Leader job description includes supervising a team, monitoring performance, managing daily tasks, and ensuring operational goals are met. Key responsibilities involve developing and implementing policies, resolving issues, coordinating with other departments, and fostering a positive work environment. This role requires a strong focus on performance, process improvement, and team development to ensure efficiency and high-quality output. Key responsibilities
• Team management: Supervise, train, and mentor team members to achieve departmental goals.
• Performance monitoring: Track team performance against key metrics (KPIs) and provide regular feedback, coaching, and performance reviews.
• Operational oversight: Manage daily operations, including task delegation, resource allocation, and shift schedules.
• Problem-solving: Handle operational issues, customer escalations, and internal conflicts in a timely and effective manner.
• Process improvement: Identify areas for improvement in workflows and implement solutions to increase efficiency and quality.
• Coordination: Collaborate with other departments to ensure seamless workflow and communication.
• Compliance: Ensure all team activities comply with company policies and external regulations.
• Reporting: Prepare and analyze performance reports for senior management.
• Required skills and qualifications Strong leadership, communication, and problem-solving skills.
• Experience in operations, with knowledge of the specific industry and processes
• Ability to analyze data and use performance metrics to drive results. Proficiency in managing resources and scheduling.
• Experience with coaching, training, and motivating team members.
• Tamil candidates only

Job Types: Full-time, Fresher

Pay: ₹13,365.09 - ₹40,623.53 per month

Benefits:

• Food provided

Work Location: In person