Team Leader/Supervisor

Key Responsibilities:

• Supervise and guide a team of sales representatives to achieve daily, weekly, and monthly sales targets.
• Provide ongoing training, mentoring, and performance feedback to enhance skills and productivity.
• Foster a positive and motivating team culture that emphasizes collaboration and accountability.
• Sales Performance Management
• Monitor individual and team KPIs, such as conversion rates, call quality, and sales revenue.
• Analyze sales reports and identify areas for improvement.
• Implement strategies to boost sales performance and meet organizational goals.
• Operational Excellence
• Ensure adherence to call center policies, scripts, and compliance standards.
• Manage daily workflow, including scheduling, shift management, and resource allocation.
• Handle escalated customer issues to ensure timely and effective resolution.
• Reporting & Communication
• Prepare regular performance reports for management.
• Communicate updates, promotions, and product knowledge to the team.
• Act as a liaison between management and frontline staff.

Qualifications & Skills:

• Proven experience in a call center sales role, with at least 2–3 years in a supervisory or team lead position.
• Hands-on experience selling TV, Internet, and Phone services (e.g., Spectrum, Xfinity, Frontier, and other major providers) in an inbound call center environment.
• Well-versed with industry-standard portals such as Updater, All Connect, and DSI, with the ability to train and guide team members on proper usage.
• Strong leadership and people management skills.
• Excellent verbal and written communication abilities.
• Ability to analyze performance data and apply insights to drive improvements.
• High level of resilience and adaptability in a target-driven environment.
• Proficiency in CRM systems and call center software.

Apply at careers@sybrid.com

• Shift Timings: Night Shift (8:00 PM – 5:00 AM)
• Experience: 0–2 years in sales
• Location: Karachi

Job Type: Full-time

Work Location: In person