Tech Support Associate

At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Each of us commits to bring an inclusion, diversity, equity, and access (IDEA) focus in every aspect of our work. Join our collaborative team and help steward our warm, welcoming, community-learning environment at PacSci.

As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. If you have some of the knowledge, skills, and abilities listed and you share PacSci's values and support our mission, we encourage you to apply.

Position Title: Tech Support Associate
Department: Technology
Reports to: Technology Manager
Pay Class: Part-Time
FLSA Status: Hourly, Non-Exempt

Position Summary
Pacific Science Center’s mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. We are seeking a tech-savvy, approachable problem-solver to join our IT team in a part-time role (approximately 20 hours per week). As a Tech Support Associate, you will provide basic technical support for computer systems, hardware, and software while assisting the IT team with day-to-day operations.

Essential Duties & Responsibilities

• Serve as a first point of contact for basic technical assistance with hardware, software, and phones.
• Assist with managing and troubleshooting our internal network
• Assist with installing and configuring hardware and software components.
• Help troubleshoot devices and systems under guidance.
• Maintain accurate documentation of work performed.
• Support onboarding tasks such as preparing equipment and assisting with account setup.
• Other duties assigned to support IT operations.

Position Requirements: Knowledge, Skills, Abilities
Knowledge

• Basic familiarity with computers and common software applications.

Skills:

• Strong problem-solving skills and willingness to learn.
• Ability to communicate clearly with non-technical users.

Ability to:

• Be customer service-oriented and approachable.
• Work independently and manage time effectively.
• Approach work with a demonstrated commitment to Inclusivity, Diversity, Equity, and Access.

Qualifications

• Some past IT-related schooling or experience required (e.g., coursework or training in areas such as cybersecurity, network administration, or helpdesk).
• High school diploma or equivalent.
• Availability for part-time or flexible schedule.
• Commitment to Inclusivity, Diversity, Equity, and Access.
• Interest in Technology or prior experience in a support role & willingness to learn.

This position description generally describes the principal functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.

Compensation
Pay is based on several factors, including market location, job-related knowledge, skills, and years of experience.

In addition to base salary, all employees receive:

• Employee PacSci Membership

Full-time regular employees (40 hrs/week) additionally recieve following benefits:

• Medical, Dental, Vision, basic life insurance, and disability insurance
• 4 weeks of vacation, 12 floating holidays, and sick pay
• 403(b) Retirement Savings
• Commuter benefits (regular employees working at least 20 hours/week)
• Employee Assistance Program

Pacific Science Center stands with those who are courageously fighting against hate, racism, and injustice. We recognize that not being racist is not sufficient. We must be actively anti-racist, and we commit to doing so. We prioritize inclusion, diversity, equity, and access in everything we do. Curiosity and critical thinking are essential to the dialogue and changes that need to happen.

Pacific Science Center complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at HRDepartment@pacsci.org.